Michael Davila

NATURE OF WORK:

Technical and advanced clerical work in the receipt, storage and issuance of bus parts, tools, materials, and supplies in a public transportation system. Performed a variety of manual and clerical tasks in the receipt, storage, and issuance of bus parts and other materials and supplies in a public transportation system. Duties include verifying and documenting materials received, preparing correspondence, reports and memoranda, issuing items in response to requisitions, monitoring stock, and assisting with physical inventories. Moved heavy material, lifted boxes and climbed ladders, as necessary, and operated forklifts and drive trucks.

ILLUSTRATIVE TASKS:

Received shipments and verified quantities and qualities of materials; documented receipts of products and maintains required files and records. Composed and typed letters, reports and internal memoranda related to vendor correspondence, uniform reports, defective material receipts, vendor return authorizations, backorders, requisition follow-up, poor on-time vendor performances, and related matters. Issued items in response to authorized requisitions and records transactions on manual records or by entering information into a computer terminal. Monitored stock on-hand and requisitions materials in short-supply; verifies the issuance and receipt of tools and uniforms; assists with physical inventories. Packaged material for shipment and arranges for transportation; pulled and staged stock for internal distribution.

KNOWLEDGES, ABILITIES, AND SKILLS:

Knowledge of warehousing and inventory practices in a public transportation supply operation. Knowledge of types, sizes, grades, and nomenclature of diesel equipment and other materials in the area of assignment. Knowledge of safety practices and procedures applicable to warehousing and distribution of transit system supplies and materials. Knowledge of recordkeeping procedures, forms, and reports in the area of assignment. Ability to receive, store, and issue a variety of bus parts, tools, supplies, and materials. Ability to compose and type a variety of internal and external correspondence. Ability to perform routine arithmetic calculations quickly and accurately. Ability to operate a computer terminal. Ability to operate forklifts and drive trucks and automotive equipment. Physical strength and agility sufficient to perform assigned duties.

Picks up assigned route materials from the dispatcher, including route and schedule cards, trip sheet, and transfer pad. Starts vehicle, checks and adjusts equipment for proper operating condition; inspects body of coach for unreported damage; checks the operation of the wheelchair lift; performs a pre-trip inspection. Proceeds to starting point of assigned route, checks time schedule and begins to board passengers at designated bus zones. Manually operates four-position door lever for both front and rear doors; issues transfers upon request, checks meter, and monthly transit passes. Answers passenger questions concerning connecting routes, passenger discharge zones, schedules, fares, and provides general information as requested. Records required information digitally via electronic fare box entries; makes reports of any unusual incident; reports to dispatch via radio. Submits written reports on traffic accidents, passenger injury, vehicle or equipment malfunction, and service complaints. Performs related work as required.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised guests at front counter, answering questions regarding products.