Michael Davis
Mobile,AL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tower Loan
06.2023 - Current
- Listened to customer needs and recommended best service via phone and in-person (over 100 people daily)
- Learned management responsibility duties such as delegating employee workload and analyzing loan documents
- Become proficient in managerial aspects such as recruitment, staff development, etc
- Become proficient in customer service and sales techniques
- Played part in Tower Loan of West Mobile turning delinquency around and hitting set delinquency goals
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Junior Director /Manager of Business Development and Sales
Apex Connections
03.2023 - 10.2023
- Got promoted to junior director in less than one month on job
- Management tasks like inventory management, admin, and learning interview process
- Led road trip to Baton Rouge with 3 client associates
- Managed and balanced different personalities on that trip as well.
- Mastered the one call close technique
- Boosted customer satisfaction levels by addressing client concerns promptly and effectively resolving issues.
Sales & Dock Associate
Dillard’s Department Store
05.2021 - 02.2023
- Maintained stores’ dock and 2 floors every day
- Communicated with management on ways to make the store run smoother
- Treated customers and coworkers with the utmost respect
- Checked, received, processed, and unloaded trucks every week
- Assisted in training new hires on dock procedures, safety protocols, and company policies.
- Collaborated with other departments to resolve issues that may have arisen during shipping or receiving processes.
Outside Marketing Consultant [Internship]
GBM3, Inc
07.2022 - 12.2022
- Conducted thorough market research to identify emerging trends and inform strategic decision-making.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Boosted sales revenue by 15% implementing innovative promotional strategies and events.
- Implemented creative solutions to address unique challenges faced by clients in various industries.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Sales Associate/Stocke
Dollar General
06.2019 - 06.2021
- Maintained shelves and made sure stock was properly accounted for
- Maintained cleanliness of store daily
- Consistently lifted materials weighing as much as 30 pounds.
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
Education
Bachelor of Science - Business Administration [Marketing Management]
University of South Alabama
Mobile, AL12.2022
Associate of Applied Science - Applied Science in Accounting Technology
Bishop State Community College
Mobile, AL05.2020
Skills
- COMPUTER SKILLS
- Microsoft Word, Powerpoint, Access, and Outlook Efficient
- Excel and fluent with All social media platforms: Instagram, Facebook, Twitter, etc
- Persuasive Negotiations
- Business Management and Development
- Process Improvement
- One Call Close Experience
- Money handling
- Customer relationship management (CRM)
- Problem-solving
Certification
-Department of Insurance License
-NSLS Member (National Society of Leadership and Success)
-OSHA Card - Construction Safety and Health (10 hr training course)
Timeline
Assistant Manager
Tower Loan
06.2023 - Current
Junior Director /Manager of Business Development and Sales
Apex Connections
03.2023 - 10.2023
Outside Marketing Consultant [Internship]
GBM3, Inc
07.2022 - 12.2022
Sales & Dock Associate
Dillard’s Department Store
05.2021 - 02.2023
Sales Associate/Stocke
Dollar General
06.2019 - 06.2021
-Department of Insurance License
-NSLS Member (National Society of Leadership and Success)
-OSHA Card - Construction Safety and Health (10 hr training course)
Bachelor of Science - Business Administration [Marketing Management]
University of South Alabama
Associate of Applied Science - Applied Science in Accounting Technology
Bishop State Community College
Similar Profiles
Brittany PinkstonBrittany Pinkston
Customer Service Representative at Tower LoanCustomer Service Representative at Tower Loan
KIARA A. BARNEYKIARA A. BARNEY
BRANCH MANAGER TRAINEE at Tower LoanBRANCH MANAGER TRAINEE at Tower Loan
Jordan DevallJordan Devall
Customer Service Representative at Tower LoanCustomer Service Representative at Tower Loan