Michael Davis
Muskogee
Summary
Accomplished professional with a strong background in customer relationship management. Expertise in resolving inquiries and enhancing service delivery, dedicated to driving team performance and maintaining high customer satisfaction.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
United Rentals
Muskogee
06.2013 - 05.2026
- Supervised daily operations to ensure efficient equipment rental processes.
- Coordinated logistics for timely equipment delivery and pickup schedules, ensuring minimal disruption to operations.
- Trained staff on safety protocols and operational procedures.
- Managed inventory levels to maintain optimal stock availability.
- Implemented process improvements that streamlined workflow and reduced operational bottlenecks.
- Led team meetings to discuss operational challenges and solutions.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed and implemented standard operating procedures that standardized operations and improved overall efficiency.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Branch Manager
RSC Equipment Rental
Broken Arrow
03.2010 - 06.2013
- Led daily branch operations to streamline equipment rental processes.
- Supervised staff to deliver excellent customer service and support.
- Directed inventory management to uphold optimal stock levels.
- Coordinated maintenance schedules for rental equipment to ensure reliability.
- Developed training programs for new employees on branch procedures.
- Implemented safety protocols to promote a safe working environment.
- Collaborated with sales teams to enhance customer engagement strategies.
- Analyzed market trends to optimize service offerings and branch performance.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Supported other branches during peak times and project initiatives.
- Supported outside sales force in servicing and obtaining new business.
Self Employeed
Self-employeed
Burleson
09.2008 - 03.2010
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Branch Manager
Sunbelt Rentals
Burleson
03.2002 - 09.2008
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed daily branch operations to ensure efficient equipment rental processes.
- Supervised staff to deliver excellent customer service and support.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Managed staff scheduling, hiring, and training to ensure optimal branch operations.
- Developed training programs for new employees on branch procedures.
- Implemented safety protocols to promote a safe working environment.
- Oversaw inventory management and maintained accurate stock levels.
- Collaborated with sales teams to develop customer engagement strategies that increased client interaction.
- Analyzed market trends to optimize service offerings and branch performance.
- Monitored monthly financial performance to identify trends and inform strategic planning.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Provided feedback on employee performance evaluations conducted by supervisors.
Education
Associate of Arts - Architectural And Building Sciences
Phoenix Institute of Technology
Phoenix, AZ12-1986
Skills
- Equipment rental
- Logistics coordination
- Inventory management
- Safety compliance
- Customer relationship management
- Process improvement
- Problem resolution
- Team leadership
- Effective communication
- Time management
- Staff supervision
- Delegation
- Change management
- Employee development
- Employee engagement
- Workflow optimization
- Reliability
Timeline
Operations Supervisor
United Rentals
06.2013 - 05.2026
Branch Manager
RSC Equipment Rental
03.2010 - 06.2013
Self Employeed
Self-employeed
09.2008 - 03.2010
Branch Manager
Sunbelt Rentals
03.2002 - 09.2008
Associate of Arts - Architectural And Building Sciences
Phoenix Institute of Technology