Michael Davol
Summary
Detail-oriented professional with educational backgrounds in Mathematics and Data Science and hands-on experience in customer advocacy. Adept at leveraging analytical thinking, problem-solving, and communication skills to deliver outstanding customer experiences and resolve complex issues. Proven ability to build strong rapport, interpret data, and translate insights into effective solutions, positioning me to contribute value in both customer-facing and analytical roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
Smithfield, RI
04.2025 - Current
- Delivered exceptional customer service by resolving inquiries and issues promptly.
- Assisted clients in navigating Fidelity's investment platforms, enhancing user experience.
- Collaborated with team members to address customer feedback and improve service processes.
- Educated customers on financial products, fostering informed decision-making.
Education
Bachelor of Arts - Mathematics
Rhode Island College
Providence, RI05-2024
Associate of Science -
Community College of RI
400 East Ave, Warwick RI12-2022
Bachelor of Science - Data Science
Rhode Island College
Providence, RI05-2024
Skills
- Data Analysis
- Tableau
- SQL Programming
- Python Programming
- Multi-MVP Awards
- Consistently Exceed KPIs
- Efficient Problem Resolution
- Proven Efficiency on Fidelity Platforms
- Zero Trade Errors
Certification
- FINRA Series 7 License
- NASAA Series 63 License
Accomplishments
- October 2025, onboarding team MVP
- April 2026, Production team MVP
Timeline
Customer Relationship Advocate
Fidelity Investments
04.2025 - Current
Bachelor of Arts - Mathematics
Rhode Island College
Associate of Science -
Community College of RI
Bachelor of Science - Data Science
Rhode Island College