Nicholas Riddell
Nashua,NH
Summary
Dedicated educator and customer service professional skilled in health and wellness education and client relationship management. Adept at delivering engaging curricula, analyzing data to improve outcomes, and building strong client relationships through effective communication and personalized support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
07.2025 - Current
- Deliver exceptional client service by assisting customers with account maintenance, financial transactions, and investment-related inquiries.
- Foster strong client relationships through effective communication, active listening, and tailored support.
- Resolve customer concerns efficiently while maintaining high levels of satisfaction and professionalism.
- Educate clients on Fidelity products, services, and digital tools to enhance their overall experience.
- Partner with internal teams to resolve client needs and enhance service delivery.
- Navigate complex financial systems and regulatory requirements while ensuring accuracy and compliance.
- Exhibit strong problem-solving skills in fast-paced, high-volume environment.
Health and Wellness Teacher (K-8)
Gate City Charter School for the Arts
09.2022 - 01.2025
- Educated students on nutrition, fitness, mental health, stress management, and healthy lifestyle habits, promoting overall well-being.
- Develop and deliver engaging health and wellness curriculum focused on physical, mental, and emotional well-being.
- Utilized data-driven strategies to enhance student engagement and achieve educational outcomes.
- Fostered positive, inclusive learning environment, supporting student success and collaboration.
Maintenance Worker / Rubbish Collector
City of Nashua Department of Trash
05.2020 - 08.2022
- Collected and disposed of waste and recyclables, ensuring cleanliness in residential, commercial, and public locations.
- Maintained public health and community cleanliness through effective waste management operations.
- Exhibited reliability and teamwork in a physically demanding environment, contributing to operational success.
Custodian
Raymond High School
06.2018 - 09.2020
- Ensured cleanliness, safety, and functionality of classrooms, hallways, restrooms, and common areas to enhance student and staff experience.
- Conducted routine inspections and maintenance tasks to uphold operational standards and minimize disruptions.
- Created a safe and welcoming environment for students, faculty, and staff, fostering a positive educational atmosphere.
Education
Health and Human Services Coursework
Western Governors University
Forensic Science Coursework
Lasell University
Biology Coursework
Rivier University
Skills
- Customer Relationship Management
- Client Service & Retention
- Financial Services Support
- Communication & Public Speaking
- Problem Solving
- Leadership & Coaching
- Data Analysis
- Strategic Planning
- Process Improvement
- Curriculum Development
- Team Collaboration
- Microsoft Office Suite
- Organization & Time Management
- Adaptability
Leadership Coaching Community Involvement
- Varsity Lacrosse Coach
- Cross Country Coach
- YMCA Camp Counselor
- Volunteer - Humane Society
- Volunteer - Food Pantry of Nashua
Certification
- FINRA Securities Industry Essentials (SIE)
- FINRA Series 7 Top-Off
- Finra Series 63
Timeline
Customer Relationship Advocate
Fidelity Investments
07.2025 - Current
Health and Wellness Teacher (K-8)
Gate City Charter School for the Arts
09.2022 - 01.2025
Maintenance Worker / Rubbish Collector
City of Nashua Department of Trash
05.2020 - 08.2022
Custodian
Raymond High School
06.2018 - 09.2020
Health and Human Services Coursework
Western Governors University
Forensic Science Coursework
Lasell University
Biology Coursework
Rivier University