Michael Dawes
Phoenix,AZ
Summary
Seasoned professional with extensive experience in training development and customer service. Known for promoting safety compliance and providing reliable transportation, contributing to improved operational efficiency and customer satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Driver
Sherwin-Williams Commercial Paint Store
Mesa, Arizona
10.2020 - Current
- Delivered paint and supplies to customers along optimized routes, ensuring timely fulfillment of orders.
- Operated company vehicles while adhering to all traffic laws and demonstrating defensive driving techniques.
- Trained new drivers on delivery procedures, promoting adherence to safety protocols and best practices.
- Assisted customers with product loading and offered expert product information to enhance customer satisfaction.
Customer Service Representative
CenturyLink
Phoenix, Arizona
02.2019 - 10.2020
- Assisted customers with inquiries regarding services and billing issues.
- Managed escalated customer complaints to ensure satisfactory resolutions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided technical support for internet and phone connectivity problems.
Tellamarketer Supervisor/Certified Trainer
Alorica/ AT&T
Mesa, Arizona
01.2011 - 01.2019
- Supervised daily operations and workflow of teller staff.
- Implemented training programs to enhance teller performance.
- Trained newly hired employees on company policies and procedures.
- Conducted performance reviews of tellers, delivering constructive feedback to foster professional growth.
Education
Associate of Arts - Arts And Entertainment Management
University of Phoenix
Tempe, AZ03-2008
Skills
- Vehicle operation
- Customer relationship management
- Delivery logistics
- Customer assistance
- Safety compliance
- Training implementation
- Route optimization
- Defensive driving skills
Certification
- DOT
Accomplishments
- Employee of the month several times
Timeline
Driver
Sherwin-Williams Commercial Paint Store
10.2020 - Current
Customer Service Representative
CenturyLink
02.2019 - 10.2020
Tellamarketer Supervisor/Certified Trainer
Alorica/ AT&T
01.2011 - 01.2019
Associate of Arts - Arts And Entertainment Management
University of Phoenix