Michael Dawson
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
1
1
year of professional experience
21
21
years of post-secondary education
1
1
Certification
Work History
PSM Manager
AutoZone
Frisco
10.2023 - 01.2025
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members, enhancing customer service skills and fostering a positive shopping experience.
- Oversaw inventory management and organized stock replenishment processes.
- Assisted customers in selecting products and resolving inquiries effectively.
- Implemented store merchandising strategies to improve product visibility.
- Collaborated with management to maintain a clean and safe work environment.
- Evaluated staff performance daily and provided constructive feedback.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies that increased customer satisfaction and loyalty, contributing to repeat business.
- Delegated tasks to associates based on their skill levels.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships through contract negotiations and ensured timely delivery of goods, supporting store operations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Food, Safety, Maintenance, Construction, Heavy Equipment, All Type Forklifts And Air Lifts - Safety
OSHA
01.2006 - 01.2025
MSHA - Safety,Heavy equipment, all forklifts and air lift
MSHA
10.2017 - 12.2019
Certified To Drive Wrecker And TDLR - Driver Awareness, Safe On Road
Smith Driving
06.2015 - 06.2015
GED
Plano, TXSome College (No Degree) - Business
Phoenix
Irving, TXSkills
- Inventory management
- Customer service
- Team leadership
- Vendor negotiation
- Effective communication
- Conflict resolution
- Safety procedures
- Task delegation
- Cross-functional teamwork
- Complex Problem-solving
- Time management
- Networking strategies
- Policy and procedure development
- Emergency response
- Sales techniques
Languages
English
Professional
Certification
- OSHA
- MSHA
- Parts Expert
- Smith Driving
- All forklift's
- Air lift's
- Heavy Equipment
Timeline
PSM Manager
AutoZone
10.2023 - 01.2025
MSHA - Safety,Heavy equipment, all forklifts and air lift
MSHA
10.2017 - 12.2019
Certified To Drive Wrecker And TDLR - Driver Awareness, Safe On Road
Smith Driving
06.2015 - 06.2015
Food, Safety, Maintenance, Construction, Heavy Equipment, All Type Forklifts And Air Lifts - Safety
OSHA
01.2006 - 01.2025
GED
Some College (No Degree) - Business
Phoenix