MICHAEL DEAL JR.
Raleigh,NC
Summary
Dynamic End User Support Technician with a proven track record at UNC Health, adept in software diagnosis, and technical troubleshooting. Excelled in enhancing system implementation and fostering technical solutions, achieving significant operational improvements. Skilled in both technical and interpersonal abilities, ensuring high customer satisfaction and efficient problem resolution.
Overview
3
3
years of professional experience
Work History
End User Support Technician
UNC Health Care
Morrisville, NC
08.2024 - Current
- Oversaw operations for more than 1,000 EPIC Business Continuity Access units across two projects.
- Coordinated efforts with physicians and medical specialists to resolve technology-related problems.
- Engaged with various technical teams to resolve persistent user issues and establish impactful long-term solutions.
Sales and Rental Expert
Extreme Snowboard and Ski
Banner Elk, NC
10.2022 - 02.2024
- Enabled the POS system to surpass expected sales targets.
- Recognized as top sales performer for two consecutive years and acknowledged as top rental expert for one year
- Advanced expertise by committing to ongoing education and concentrated skill refinement outside of professional hours.
End User Support Intern
UNC HealthCare
Raleigh, NC
05.2023 - 12.2023
- Facilitated acquisition of desired technical features for medical professionals while resolving technical issues
- Facilitated Go-Live 10 by replacing 1,700 medical professionals' devices within 3 weeks
- Exhibited capability in managing systems such as Active Directory, printer logic platforms, Citrix Workspace, and Epic.
Education
Bachelor of Science - Computer Information Systems
Appalachian State University
Boone, NC05-2024
Skills
- Software diagnosis
- System implementation
- Product knowledge
- Project management
- Effective communication
- Critical thinking
- Teamwork and collaboration
Accomplishments
- Employee of the Month as an Intern twice.
- Leading Sales and Rental expert for multiple years.
- Solving system wide technical issues within UNC Health Care.
- Chosen to Represent UNC Health in multiple fundraising events
- Overseeing multiple in-house projects for system wide improvement.
References
References available upon request.
Timeline
End User Support Technician
UNC Health Care
08.2024 - Current
End User Support Intern
UNC HealthCare
05.2023 - 12.2023
Sales and Rental Expert
Extreme Snowboard and Ski
10.2022 - 02.2024
Bachelor of Science - Computer Information Systems
Appalachian State University
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