Michael Deel
Franklin,WV
Summary
IT professional with 20 years of experience developing and implementing technology and security solutions in fast-paced environments. Skilled in implementation, design, and maintain with proven history of delivering exceptional management support. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
VP - Chief Information Officer
Pendleton Community Bank
12.2021 - Current
- Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Influenced and directed IT infrastructure to drive key business strategies and processes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various regions.
Director of Technology
Appalachian College Of Pharmacy
08.2008 - 11.2021
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Supervised and trained staff providing leadership and supportive working environment.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Led projects and analyzed data to identify opportunities for improvement.
Information Technology Manager
First Sentinel Bank
10.2004 - 08.2008
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Oversaw IT department operations and training.
- Provided reporting and technical expertise for maintenance of organizational processes.
- Oversaw quarterly trouble-shooting and auditing reports guaranteeing efficient data transfers.
- Maintained trusted vendor relationships in support of quality data initiatives.
- Managed data analysis and reporting process for employees and leadership teams.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
Education
Ph.D. - Instructional Technology
Liberty University
Lynchburg07.2024
Master of Science - Safety, Security And Emergency Management
Eastern Kentucky University
Richmond, KY05.2017
Master of Science - Information Systems
University of Phoenix
Phoenix04.2007
Bachelor of Science - Geography
Radford University
Radford, VA05.1997
Skills
- Client relationship management
- Organization and Time management
- Critical Thinking
- Systems administration
- Data audits
- Data management
- Customer service
- Self-motivated professional
- Good listening skills
- Third-Party Collaboration
Timeline
VP - Chief Information Officer
Pendleton Community Bank
12.2021 - Current
Director of Technology
Appalachian College Of Pharmacy
08.2008 - 11.2021
Information Technology Manager
First Sentinel Bank
10.2004 - 08.2008
Ph.D. - Instructional Technology
Liberty University
Master of Science - Safety, Security And Emergency Management
Eastern Kentucky University
Master of Science - Information Systems
University of Phoenix
Bachelor of Science - Geography
Radford University
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