Michael DeJesse
Palm Harbor,FL
Summary
Results-driven Assistant Branch Manager known for high productivity and efficiency in task completion. Possess specialized skills in customer service management, operational oversight, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful branch operations and customer satisfaction. Commitment to continuous improvement drives consistent achievement of objectives.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Beacon Waterproofing
Largo, FL
03.2024 - Current
- Provided training to new employees on company policies and procedures.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
Inside Sales Representative
Beacon Waterproofing
Tampa, FL
05.2023 - 03.2024
- Provided customers with product information, pricing and availability.
- Researched customer needs and preferences to identify opportunities for new business.
- Cross-sold additional products or services based on customer needs.
Department Manager
Lowes Home Improvement Warehouse
Clearwater, FL
07.2019 - 05.2023
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
CSA/Sales Specialist
Lowes Home Improvement
Havertown, PA
06.2012 - 06.2019
- Organized shelves and displays to maintain a neat and orderly store environment.
- Operated cash register to process sales transactions accurately and efficiently.
Education
High School Diploma -
St. John Neumann HS
Philadelphia, PA06-1999
Skills
- Relationship building and management
- Customer Retention
- Sales expertise
- Operations Management
- Sales management
- Staff Management
Timeline
Assistant Branch Manager
Beacon Waterproofing
03.2024 - Current
Inside Sales Representative
Beacon Waterproofing
05.2023 - 03.2024
Department Manager
Lowes Home Improvement Warehouse
07.2019 - 05.2023
CSA/Sales Specialist
Lowes Home Improvement
06.2012 - 06.2019
High School Diploma -
St. John Neumann HS
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