Summary
Overview
Work History
Education
Skills
Timeline
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Michael Delgado

MILWAUKEE

Summary

Dynamic professional with extensive experience as a Correctional Officer at Milwaukee County Sheriff Office, excelling in inmate supervision and conflict resolution. Proven ability to maintain safety compliance and effectively train new officers. Strong customer service skills developed as a Sales Associate, enhancing team success and fostering positive relationships.

Overview

6
6
years of professional experience

Work History

Correctional Officer

Milwaukee County Sheriff Office
MILWAUKEE
10.2022 - 06.2025
  • Monitored inmate behavior to ensure safety and security within correctional facilities.
  • Conducted regular inspections of inmate housing areas for safety compliance.
  • Responded promptly to incidents, maintaining order and resolving conflicts effectively.
  • Supervised inmate activities, ensuring adherence to facility rules and regulations.
  • Documented daily interactions and incidents in detailed reports for record-keeping.
  • Trained new officers on procedures, policies, and emergency response protocols.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Sales Associate

Sherpers Inc.
Hales Corners
05.2019 - 11.2021
  • Assisted customers with product selection and inquiries at Sherpers Inc.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Maintained store merchandise displays to enhance customer experience.
  • Collaborated with team members to ensure a clean and organized sales floor.
  • Educated customers on products, features, and promotions effectively.
  • Supported inventory management by restocking shelves and monitoring stock levels.
  • Handled customer returns and exchanges following company policies.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

High School Diploma -

Heritage Christian School
New Berlin, WI
06-2021

Some College (No Degree) - Criminal Justice

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Inmate supervision
  • De-escalation techniques
  • Incident response
  • Safety compliance
  • Security protocols
  • Conflict resolution
  • Attention to detail
  • Customer service
  • Active listening
  • Training and development
  • First aid training
  • Product knowledge

Timeline

Correctional Officer

Milwaukee County Sheriff Office
10.2022 - 06.2025

Sales Associate

Sherpers Inc.
05.2019 - 11.2021

High School Diploma -

Heritage Christian School

Some College (No Degree) - Criminal Justice

Milwaukee Area Technical College

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