Michael DePiano
San Bernardino,California
Summary
Dynamic Assistant Service Manager with a proven track record at GP Sports Inc., excelling in service planning and strong leadership. Demonstrated success in enhancing service quality, optimizing inventory management, and driving customer satisfaction. Skilled in parts identification and multitasking, significantly improving operational efficiency and team performance.
Overview
1
1
year of professional experience
Work History
Assistant Service & Parts Manager
GP Sports Inc.
06.2022 - 10.2023
- Followed up with customers during and after installations to verify satisfaction.
- Opened the store each morning, ensuring the business was prepared for customer service and completed daily setup activities to create a welcoming and operational environment for customers and team members.
- Developed written plans and service reports obtained customer consent to proceed.
- Met with customers to discuss service needs and offer available solutions.
- Conducted periodic analysis of parts rooms and inventory levels to determine needed parts for service and customer fulfillment.
- Located necessary parts for customers by referencing various part diagrams and databases.
- Managed customer inquiries over the phone, including ordering parts, creating or editing repair orders, and providing updates on services.
- Regularly drove to other automotive stores or suppliers to pick up parts orders for customers and to fulfill service repair orders.
- Routinely operated delivery vehicles to deliver and transport parts and supplies to and from other automotive stores and suppliers to fulfill customer orders and service repair requests.
Education
High School Diploma -
United Christian Academy
Rancho Cucamonga, CA05-2023
Bachelor of Science - Mechanical Engineering
Santa Clara University
Santa Clara, CA06-2028
Skills
- Service planning
- Schedule coordination
- Strong leadership
- Supply procurement
- Multitasking and organization
- Service quality management
- Parts identification
- Inventory management
- Driving Proficiency
Timeline
Assistant Service & Parts Manager
GP Sports Inc.
06.2022 - 10.2023
High School Diploma -
United Christian Academy
Bachelor of Science - Mechanical Engineering
Santa Clara University
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