Kerry Hodge
Rayville,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Parts and Service Director
Interstate Dodge And Interstate Hyundai
2021.04 - 2023.05
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Service Manager
Natchez Chevorlet
2019.01 - 2021.12
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored inventory levels and placed orders to replenish stock.
Piping Superintendent
Tellepsen Industrial
2016.01 - 2019.01
- Reviewed and approved employee time reporting.
- Liaised between field engineers and trade workers align construction projects with drawings and specifications.
- Supervised layout, assembly and installation of various sizes and types of drainage pipes.
- Analyzed job cost reports to verify within budget production.
- Assembled and secured pipes, tubes, fittings and related equipment according to project specifications.
- Utilized [Type] equipment to excavate, install and backfill drainage pipes.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
Service and Parts Manager
Winnsboro Dodge
2016.01 - 2016.01
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Education
High School Diploma -
Hallsville High School
Hallsville, TX1987
Skills
- Parts Coordination
- Employee Engagement
- Clerical Support
- Community Organization
- Customer Needs Assessments
- Managing Parts
- Service Quality
- Information Updates
- Work Estimation
- Proper Staffing
- Employee Performance Evaluations
- Training Solutions Development
- Inventory Audits
- Repair Diagnostics
- Corrective Actions
- Customer Loyalty
- Employee Support
- Service Planning
parts and service
i have run parts and service center my whold life starting at age 18
Timeline
Parts and Service Director
Interstate Dodge And Interstate Hyundai
2021.04 - 2023.05
Service Manager
Natchez Chevorlet
2019.01 - 2021.12
Piping Superintendent
Tellepsen Industrial
2016.01 - 2019.01
Service and Parts Manager
Winnsboro Dodge
2016.01 - 2016.01
High School Diploma -
Hallsville High School
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