Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
COMMUNITY ENGAGEMENT
Generic

Michael Deutsch

Fenton,MI

Summary

Results-driven Unified Communications Engineer with extensive experience in designing, deploying, and supporting enterprise VoIP and PBX solutions across platforms such as FreePBX/PBXact, 8x8, RingCentral, and Mitel MiVB/MiCollab. Expertise in network configuration, call flow design, and hardware integration (including Polycom, Yealink, Sangoma, Mitel, Vega, and Aruba) has consistently delivered reliable, high-quality telephony systems for a diverse clientele. Proficient in troubleshooting complex UC issues and streamlining processes through structured documentation while managing projects from inception to implementation. Recognized for blending technical acumen with exceptional customer service skills, training capabilities, and cross-team collaboration to exceed client expectations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Unified Communications Engineer

Moss
05.2025 - Current
  • Work directly with customers to design, configure, and build hosted PBX servers.
  • Set up on-site VoIP Systems from scratch.
  • Expertise in a ton of brands hardware including Sangoma, Yealink, Polycom, Mitel, etc.
  • We install and support almost anything on a myriad of platforms too including 8X8, Ring Central, Mitel’s MIVB, Sangoma’s Free PBX and PBXact.
  • Configuration of both core and customer premise equipment.
  • Configuration of SIP endpoints / VoIP handsets.
  • Linux based Asterisk server maintenance and programming.
  • Windows based PC programming/networking/and software configurations
  • The average install we do is around 2000 endpoints, so I am well adept at handling complex, large, and multi day installs.
  • Android and Apple based softphone and LAN configuration
  • Coordinate field technician dispatches and assists with on-site troubleshooting.
  • Take a lead role in training new hire engineers
  • Works on orders from beginning to end including installation at the customer’s site.
  • Took on a manager role and vast improved the efficiency of our team 1000X.
  • I place a huge focus on customer satisfaction and have had nothing but 100% excellent customer reviews.

VoIP Engineer

123.NET
01.2022 - 03.2025
  • Worked directly with customers to design, configure, and build hosted PBX servers.
  • Configuration of both core and customer premise equipment.
  • Configuration of SIP endpoints / VoIP handsets.
  • Linux based Asterisk server maintenance and programming.
  • Windows based PC programming/networking/and software configurations
  • Android and Apple based softphone and LAN configuration
  • Coordinate field technician dispatches and assists with on-site troubleshooting.
  • Took a lead role in training new hire engineers
  • Worked on orders from beginning to end including installation at the customers site.

Robotic Engineer

Matrix Quality Services
01.2021 - 04.2021
  • IT- set up all technology and engineered it all to work together with the robots using a myriad of different programming languages, software, hardware, and tools.
  • Programmer- Programmed all robots.
  • Electrician- wired up robots, cameras, 110V and 240V outlets and plugs, etc. anything that needed wiring.
  • Technician-Switched out machines on the line to run alternate parts and reprogrammed their cameras and sensors.
  • Handyman- Fixed anything that was broken using a multitude of different tools and technology.

Driver

Epic Machine
05.2018 - 11.2019
  • Official title was “driver”, but I was a jack of all trades. I was cross trained on all equipment in the shop.
  • Operated the fork trucks to load and unload all deliveries, as well as move products and equipment around the shop.
  • Operated a multitude of tools and CNC Machines.
  • Drove for the company, delivered and picked up equipment across multiple states in heavy duty trucks.
  • Trained new recruits in a multitude of tasks and assisted with streamlining shop processes to save time and money by being more efficient.

Geek Squad / Sales

Best Buy
11.2013 - 06.2018
  • IT- listened to, diagnosed, fixed, and upsold customers to solve their IT problems.
  • Customer Service solved problems in a timely way.
  • Inventory- Unloaded semi-trucks, full of product, and put it all out on the sales floor.
  • Salesman-Worked in the Home Theater department. Provided customer service and proficiency in product knowledge.
  • Trainer- trained new hires in the Home Theater Department and resolved any problems
  • Cashier and processed returns.

Stocker

Kroger
11.2016 - 05.2017
  • Stocker-unloaded Semi trucks, stocked, organized, counted, and put product on sales floor.
  • Night shift leader-took on a lead role when supervisor was unavailable.

Education

Associates of Sciences Degree -

Mott Community College
Flint, MI
05.2018

IT Certification -

Mott Community College
01.2021

Robotic Programming Certification -

Mott Community College
01.2020

Skills

  • VoIP & PBX Administration
  • SIP Trunking & Call Routing
  • Telecommunications engineering
  • Hardware Integration
  • Process Improvement & Documentation
  • Project Management
  • Endpoint Provisioning & Management
  • Network Configuration & Troubleshooting
  • Cloud UC Solutions
  • Security & Compliance

Accomplishments

    I took on a manger role and improved the efficiency of my team by over 1000% through the use of custom training materials, organization, improved communications, and my great time management and customer service skills.

Certification

  • CompTIA A+ Certified
  • Google IT Support Professional Certificate
  • OSHA 30 Certified
  • FANUC CERT Handling Tool Operations and Programming Certification
  • AMI Tech – Allen Bradley PLC Fundamentals Certification

Timeline

Unified Communications Engineer

Moss
05.2025 - Current

VoIP Engineer

123.NET
01.2022 - 03.2025

Robotic Engineer

Matrix Quality Services
01.2021 - 04.2021

Driver

Epic Machine
05.2018 - 11.2019

Stocker

Kroger
11.2016 - 05.2017

Geek Squad / Sales

Best Buy
11.2013 - 06.2018

Associates of Sciences Degree -

Mott Community College

IT Certification -

Mott Community College

Robotic Programming Certification -

Mott Community College

COMMUNITY ENGAGEMENT

  • North End Soup Kitchen, volunteer
  • Habitat for Humanity, volunteer

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