Scott Heilman
West Richland,WA
Summary
Dynamic Senior Communications Engineer with over 15 years of experience in implementing, maintaining, and troubleshooting diverse communication systems, from small-scale setups to enterprise-level solutions. Expertise in collaborating across multidisciplinary teams to drive project success while adapting to evolving requirements and technical challenges. Recognized for the ability to quickly learn new technologies and systems, with a proven track record of enhancing communication infrastructures for optimal performance. Equipped with exceptional problem-solving skills and a deep understanding of industry standards, consistently delivering solutions that prioritize end-user satisfaction and operational excellence.
Overview
31
31
years of professional experience
Work History
Senior Unified Communications Engineer
Alaska Airlines
05.2021 - Current
- Led implementation of advanced communication systems to enhance operational efficiency which resulted in a savings of approx. $600k per year
- Developed and executed strategies for optimizing network communications performance across multiple platforms
- Mentored junior engineers, fostering skill development and promoting best practices in communication technology
- Refined incident response procedures to bolster service reliability and ensure operational redundancy
- Serve as subject matter expert (SME) in the mission critical Avtec Dispatch Radio Communication system for both Air-to-Ground and Ground-to-Ground transmissions
- Provide a comprehensive knowledge on multiple third-party recording applications including HigherGround, NICE Recorder, and Total Recall
- Lend extensive experience with Air-to-Ground radios including JoTrons, and ParkAirs along with ACG200s which allows communications via SELCAL
Unified Communications Technician
Fidelis Inc
11.2013 - 05.2021
- Work as an Enterprise level PBX specialist performing installation, maintenance, and troubleshooting of both TDM and VoIP platforms along with Key Systems
- Assist and collaborate with UC Engineering Team on designing and implementing large scale projects
- Continuously applied quality-improvement methodologies to improve work processes
- Recognize and recommends corporate-wide technological improvements assessing financial impact
- Handled multiple simultaneous deployment projects with strict deadlines
- Documented hardware and software installation procedures and furnish high-level drawings of configurations
- Supported end-users with network and device troubleshooting and diagnosis
Field Service Engineer
Allstream, Inc
06.2007 - 11.2013
- · Installed a variety of new PBXs including TDM, Key Systems, and VoIP
- · Performed Moves, Adds, and Changes (MAC) work per customers' requests
- · Substantial experience installing, cross connecting and programming T1, PRI, SIP, DSL, EoC, MPLS, Copper, and Hosted PBX products
- · Installed, maintained, and troubleshot various DS0, DS1, and DS3 circuits
- · Juggled multiple projects and tasks to ensure high quality and timely delivery
- · Read and interpreted technical documentation in order to accurately configure equipment
- · Coordinated trunk testing with local telco providers to troubleshoot possible problems
- · Demonstrated self-reliance by meeting and exceeding workflow needs
- · Answered normal and after-hours service calls
- Contributed to development, planning and completion of project initiatives
Lead Cable Technician
BlackBox Network Services
02.2004 - 06.2007
- Laid out cabling plans and ran through buildings to desired locations
- Anticipated and analyzed common connectivity workflow problems
- Improved operations by working with team members and customers to find workable solutions
- Worked closely with procurement manager to order equipment to ensure the project went according to specs
- Worked with the sales team to assist in the design process of new projects, assisting in the initial engineering
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools
Warehouse Dock Worker
United Parcel Service
01.2003 - 02.2004
- Moved inventory items safely using forklift equipment while palletizing boxes to streamline movement and shipment
Mechanic
All-Star Lanes
06.1999 - 01.2003
- Maintained the functionality of bowling lane equipment and performed routine inspections along with keeping detail records of all repairs
Multi-Channel Radio Operator
United States Marine Corps
06.1995 - 06.1999
- Operated secure VHF/UHF/SATCOM radio and telephone communication equipment using cryptographic materials
- Set up and tuned radio equipment, including antennas and power sources to handle field communication needs
- Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems
- Held Top-Secret Security Clearance
Education
Avtec Scout Cetificate - Scout Dispatch Radio System
Avtec, Inc
Lexington, SC08-2015
Bachelor of Science - Information Technology
University Of Phoenix
Online04-2015
North Seattle Community College
Seattle, WA04-2012
North Seattle Community College
Seattle, WA01-2011
Skills
- Avtec Certified
- Supported Cisco Unified Communications Manager (CUCM)
- Vast PBX and VoIP knowledge
- 10 years of telco experience
- Proficient at recording applications like HigherGround
- Detailed understanding of both 2-wire and IP based radio systems
- Time management
- Project design and engineering
- Timely project completion
- Field installation
- Structured cabling and wiring
- Experienced at Microsoft Office applications
- Strong work ethic
Timeline
Senior Unified Communications Engineer
Alaska Airlines
05.2021 - Current
Unified Communications Technician
Fidelis Inc
11.2013 - 05.2021
Field Service Engineer
Allstream, Inc
06.2007 - 11.2013
Lead Cable Technician
BlackBox Network Services
02.2004 - 06.2007
Warehouse Dock Worker
United Parcel Service
01.2003 - 02.2004
Mechanic
All-Star Lanes
06.1999 - 01.2003
Multi-Channel Radio Operator
United States Marine Corps
06.1995 - 06.1999
Avtec Scout Cetificate - Scout Dispatch Radio System
Avtec, Inc
Bachelor of Science - Information Technology
University Of Phoenix
North Seattle Community College
North Seattle Community College