Michael DeVries
Appleton
Summary
Enhance User Experience through the Design and Support of AV Technologies. Highly effective in designing and implementing Audio Video (AV) systems to deliver quality technical services and support with efficiency and effectiveness in alignment with business capability needs and technology investments. Lead collaborative cross-functional projects that focused on delivering excellence and embracing a culture of continuous improvement that required my expertise in AV technologies and the passion for working with customers both internal and external.
Overview
32
32
years of professional experience
1
1
Certification
Work History
AV Manager
Audio Visual of Milwaukee- Appleton Office Paper Valley Hotel
01.2018 - Current
- Perform daily AV setups as scheduled
- Set up and tech large AV productions
- Responsible for daily client invoicing
- Meet with clients about their AV needs
- Responsible for developing quotes for clients
- Meet with the Paper Valley Hotel staff for upcoming events
- Responsible for the AVM inventory at the Paper Valley Hotel.
Geek Squad-Consultation Agent
Best Buy
01.2017 - 01.2018
- Provide technology solutions for customers to fit their needs; including consulting, troubleshooting issues and repairs
- Work closely with the sales team to ensure knowledge of services and technology.
Customer Satisfaction and Support
Arrow AV Group
01.2016 - 01.2017
- Maintain effective and timely communications internally and with clients and other stakeholders
- Proactively manage issues and potential issues, ensuring timely and effective resolution
- Perform commissioning audits to insure systems meet the design intent of the project scope
- Provide customer training and materials as well as semi-annual preventive maintenance during the customer warranty period
- Contribute to continuous improvement of project management processes and company processes.
AV/Media Specialist
Fox Valley Technical College
01.1992 - 01.2016
- Project Manager for all major audio video installs and upgrades
- Implement and design AV systems to integrate with current technology creating an enhanced user experience
- Purchasing coordinator for all AV equipment procurements with a budget allowance of $250,000 with responsibility for incoming and distribution of equipment
- Participate in development of daily class schedules per semester for videoconference network
- Manage daily work orders using Service Desk Plus, ensuring the delivery of services are met without delay per customers’ request
- Train staff on new AV and videoconferencing technologies to enhance student experience
- Represent AV team in Facilities weekly capital project meetings to ensure planning and budget is on track to meet deadlines
- Provide support for external clients using the facility for events ensuring a quality experience
- Provide technical support for all AV systems in classrooms, conference rooms, and videoconferencing rooms
- Train new team members on all AV system functionality, logistical data and support expectations within the 5 County District
- Familiar with Networking fundamentals to ensure proper function of AV systems.
Education
Communications Network Specialist Certificate -
Fox Valley Technical College
01.1997
Management Development Degree -
Fox Valley Technical College
Skills
- Project Management
- Budgeting
- Technical Support
- Training
- AV System Design
- Purchasing
- Videoconferencing
- System Commissioning
- Carpentry skills
- Mechanical Skills
Certification
- InfoComm- AV Technologist Certificate
- AMX
- Extron
- Kramer
- Polycom
Technology Platforms
- AMX
- Atlona
- Bi-Amp
- Extron
- Hitachi
- JBL
- Kramer
- LG
- Mackie
- Mitsubishi
- Panasonic
- Polycom
- Sharp
- Shure
Personal Information
Title: Audio video Specialist
Timeline
AV Manager
Audio Visual of Milwaukee- Appleton Office Paper Valley Hotel
01.2018 - Current
Geek Squad-Consultation Agent
Best Buy
01.2017 - 01.2018
Customer Satisfaction and Support
Arrow AV Group
01.2016 - 01.2017
AV/Media Specialist
Fox Valley Technical College
01.1992 - 01.2016
Communications Network Specialist Certificate -
Fox Valley Technical College
Management Development Degree -
Fox Valley Technical College
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