MICHAEL DEWAYNE SMITH
Bentonville,AR
Summary
Highly analytical, result-focused IT Professional experienced in IT Project Management. I'm multifaceted in areas including infrastructure/resource management, All PM methodologies, process improvement, business analytics, global system implementations and hardware configuration. I've Liaised with global teams/suppliers to obtain knowledge of new technology, delivering value, optimizing workflow, quality, and achieving cost savings. Demonstrated leadership abilities in directing cross-cultural teams and technical experts on identifying migration strategies and coordinated operational transition measures. Received multiple awards for excelling in leadership, strategic planning, scheduling, crisis/risk management, and Project Management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Management
MICROSOFT
01.2023 - 01.2024
- Managed Projects in the Customer Experience space for Security
- Implemented Agile methodologies for Microsoft MIRP- (Major Incident Response Plan) initiative for ASM and CSM
- Coordinated training efforts for Microsoft customers
- Delivered organized PMO reports to leadership on a daily, weekly, and monthly basis.
- Championed continuous improvement initiatives, driving optimization across all aspects of program management.
Program Manager/ Defect Manager (Walmart)
TCS
10.2021 - 12.2022
- Managed all defects for SAP in project scope delivery
- Coordinated efforts between teams to drive minor, major and critical issues through the defect quality process
- Triage defects daily through Zoom calls and meetings
- Manage issue tracking and coordinate remediation of issues with the development teams
- Oversee the end-to-end defect management process.
Project Manager Consultant (Scope Maven LLC)
TCS
10.2021 - 07.2022
- Drive Project Development, Implementation, training, and support using enterprise project management methodologies
- Lead large cross-functional teams into deployment
- Created Projects Plans to fit Shareholders and Customer needs and deliver within budget on desired outcomes, full accountability for project results
- Perform project tracking through clear and concise status reports and time management reports; Proactively, identify any potential issues, track project team progress against commitments.
Project Manager, Logistics/Direct Imports Supplier Portal
WALMART
08.2013 - 04.2018
- Provide Suppliers/OCMs/Brokers with a user-accessible system for quote management
- Onboarded new and existing Suppliers onto a new application platform and trained suppliers on Business Process changes
- Led project planning and management of internal and external resources on the Portal Project, formulated strategies to improve business and operational processes
- Trained and managed teams on new software changes
- Created documentation for Call Center Support
- Recipient of Leading Leaders Award in 2015
- Coordinated efforts with Walmart Security Teams.
Project Manager, POS/Mexico Compliance Project
WALMART
01.2014 - 01.2015
- Championed project management infrastructure changes to support Mexico POS initiatives, including coordination between production services and government regulators, as well as development of SLAs to support Point of Sale application
- Coordinated plans and scheduling of hardware transitions with IBM and Ingenico partners
- Also assisted with identifying government needs and provided solutions
- Planned and executed transition of hardware from premises of headquarters, IBM, and Ingenico in order to support POS applications with minimal impact to financial services business.
Project Manager, Financial Services
WALMART PINLESS PROJECT
01.2011 - 07.2013
- Implemented new technology for PIN less debit for any transaction less than or equal to $50
- Coordinated effort with all debit networks, including several external partners, such as First Data, NCR, IBM, Verifone, and Ingenico
- Built and managed successful client relationships with First Data and NCR, ensuring satisfaction of all business needs
- Achieved all project objectives, which resulted in $1,000,000 in S&G savings and improved customer experience
- Received several certificates for Associate of the Month from 2011 leading up to 2013.
Business Analyst
01.2008 - 01.2010
- Responsible for leading business objectives and gathering necessary requirements to achieve business goals
- Provided hands-on analytical and technical support to Wal-Mart and Sam’s club team respective Categories
- Assisted business teams with data analysis, trend analysis, general reporting, financial management and daily monitoring of technical issues that impact business performance.
Application Developer
01.2005 - 01.2008
- Developed multiple applications to aid in project delivery.
IT Field Support Manager
Walmart
05.2005 - 01.2006
- Managed IT teams in Call Center Support
- Created metrics to help drive issues based on high volume calls
- Worked with Application teams on Support documentation to handle day-to-day support, issues etc.
Education
M.B.A. -
Texas Southern University
01.2004
B.S., Computer Science -
Texas College
01.2001
Skills
- Windows
- Microsoft Office
- SAP
- Retail Link
- Remedy
- Jira
- SQL
- Power BI
- ServiceNow
- Program Management
- Quality Management Software
- Change Management
- Technical project planning
- Project Leadership
- Stakeholder Communication
- Scrum Master
- Quality Assurance
- Risk Management
- Team Management
- Technical Troubleshooting
- Product Roadmapping
- Vendor Relationship Management
- Stakeholder Relations
- IT Infrastructure
- Strategic Planning
- Software Development
- Agile project management
- Release planning
- Cross-functional Team Coordination
- Schedule Management
- API Integration
- Cybersecurity best practices
- Team Leadership
- Risk Management
Certification
- PMP Certified
- Agile Certified ScrumMaster
- Lean Six Sigma
- ITIL & Cosmetologist License
Developerskills
- Linux
- Unix
- C
- C++
- Pearl
- Visual Basic
- Windows Script
- Html
- Dot Net
- Unix Shell Script
- Java
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Management
MICROSOFT
01.2023 - 01.2024
Program Manager/ Defect Manager (Walmart)
TCS
10.2021 - 12.2022
Project Manager Consultant (Scope Maven LLC)
TCS
10.2021 - 07.2022
Project Manager, POS/Mexico Compliance Project
WALMART
01.2014 - 01.2015
Project Manager, Logistics/Direct Imports Supplier Portal
WALMART
08.2013 - 04.2018
Project Manager, Financial Services
WALMART PINLESS PROJECT
01.2011 - 07.2013
Business Analyst
01.2008 - 01.2010
IT Field Support Manager
Walmart
05.2005 - 01.2006
Application Developer
01.2005 - 01.2008
M.B.A. -
Texas Southern University
B.S., Computer Science -
Texas College