Michael Dhans
Tampa,FL
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
Wawa
Tampa, FL
08.2015 - 10.2024
- Assisted in resolving customer inquiries and complaints effectively.
- Supported team in maintaining high levels of customer satisfaction.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Courier
United Pathology Laboratory
Tampa, FL
03.2010 - 08.2015
- Delivered specimens to healthcare facilities, ensuring timely and accurate transport.
- Maintained accurate records of deliveries and pickups, supporting documentation integrity.
- Adhered to safety protocols while handling biological materials during transport.
- Collaborated with laboratory staff to coordinate delivery schedules effectively.
- Delivered specimens promptly to ensure timely analysis and reporting.
- Maintained accurate delivery logs to track transport of sensitive materials.
- Collaborated with laboratory staff to coordinate urgent specimen pickups and drop-offs.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Education
Bradley Bourbonnais Community High School
Bradley, IL05.1988
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Decision-making
- Issue resolution
Timeline
Customer Service Supervisor
Wawa
08.2015 - 10.2024
Courier
United Pathology Laboratory
03.2010 - 08.2015
Bradley Bourbonnais Community High School