Michael Diaz
West Palm Beach
Summary
Patient-focused healthcare professional with more than 10 years of experience supporting individuals through complex medical situations and healthcare systems. Strong background in clinical assessment, patient education, interdisciplinary collaboration, and compliant documentation. Adept at guiding clients/patients through care pathways, addressing barriers to access, and ensuring continuity of services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Paramedic / Field Training Officer
American Medical Response
West Palm Beach
01.2015 - Current
- Coordinated care between patients, hospitals, physicians, nurses, and allied health professionals
- Educated patients and families on diagnoses, treatment plans, discharge expectations, and follow-up care
- Served as a liaison during transitions of care
- Maintained compliant documentation using ImageTrend ePCR systems
- Mentored and evaluated new clinicians with emphasis on communication and documentation accuracy
Education
Critical Care Paramedic -
University of Florida
Gainesville, FL01.2022
Paramedic -
Health Career Institute
West Palm Beach, FL01.2018
Emergency Medical Technician (EMT) -
Health Career Institute
West Palm Beach, FL01.2015
Skills
- Healthcare navigation
- Emergency response
- Care coordination
- Patient advocacy
- Patient education
- Time management
- Conflict resolution
- Reporting and documentation
- Clinical documentation
- Compliance and confidentiality
- Microsoft Office
- Medical documentation
- Team collaboration
- Interpersonal communication
Certification
- ACLS
- BLS Provider
- PHTLS
- EVOC
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
Palm Beach County EMS Association's 2025 Exceptional Service Award
Timeline
Paramedic / Field Training Officer
American Medical Response
01.2015 - Current
Critical Care Paramedic -
University of Florida
Paramedic -
Health Career Institute
Emergency Medical Technician (EMT) -
Health Career Institute