Michael Diaz
Rockland
Summary
Results-oriented professional with expertise in customer satisfaction and team collaboration. Led cross-functional teams to enhance productivity and achieve sales targets. Skilled in technical solutions and negotiation, driving operational strategies that deliver value and foster a positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ASM
Global Partners
Damariscotta
12.2025 - Current
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction.
- Assessed customer needs quickly to provide appropriate solutions.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Supported and guided colleagues to foster a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Member Services
Planet Fitness
Rockland
04.2025 - Current
- Checked in gym members and verified membership status at front desk
- Collected and processed payments from gym members and clients efficiently
- Operated cashier duties, ensuring accurate transactions at front desk
- Following all policy rules and ensuring everyone follows them as well
- Cleaned and sanitized gym equipment after use
- Covered early morning shifts
- Shift leader
- Personal trainer
- Computer training
Cashier
Nouria
Rockland
12.2024 - 04.2025
- Focused on customers' needs to deliver personalized service.
- Educated customers on product features and benefits to enhance their purchasing decisions.
- Communicated promotions and special offers to drive sales engagement.
- Addressed customer questions and complaints with professionalism.
- Worked with supervisory team to meet customer needs.
- Kept clean, organized, and well-stocked checkout areas.
Sales Representative
T-Mobile
Thomaston
01.2023 - 09.2024
- Established new customer accounts through strategic cold calling and networking efforts, expanding customer base.
- Guided customers on mobile products and services, enhancing their purchasing decisions.
- Computed sales prices to total purchases and received and processed cash or credit payments.
- Assisted in developing pricing strategies that optimized product offerings and increased competitiveness.
- Continuously updated product knowledge by attending training sessions or workshops.
Manager in Training
Circle K
Rockport
08.2018 - 03.2023
- Set sales targets and developed marketing plans to align with business objectives and drive revenue growth.
- Developed and implemented operational strategies to improve productivity.
- Conducted performance reviews to provide constructive feedback and support team member development.
- Analyzed market trends and adapted strategies accordingly.
Assistant Manager
Subway
Camden
06.2017 - 11.2017
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported senior managers with day-to-day operational requirements.
- Supported recruiting and training initiatives to enhance team skills and professional development.
- Coordinated employee schedules to ensure optimal staff coverage during peak hours.
Education
High School Diploma -
Killingly High School
Killingly, CT06.2006
Skills
- Retail management
- Sales management
- Team management
- Store management
- Staff training
- Customer relationship management
- Customer service
- POS
- Wireless sales
- Inventory control
- Merchandising
- Balancing cash drawers
- Payroll
- Basic math
- Retail math
- Data entry
- Microsoft Excel
- Microsoft Office
- Google Docs
- Microsoft Word
- Computer skills
- Computer literacy
- Technical Proficiency
- Time management
- Shift management
- Delivery driver experience
- Filing
- Clerical experience
- Attention to detail
- Negotiation
- Freight
- Remodeling
- Social media management
- Product demos
- Serving
- Food preparation
- Custodial experience
- Front desk
- Cash register
- Counting cash
- Stocking
- Retail sales
- Hospitality
- Employee development
- Team development
- Supervising experience
- Sales
- Office experience
- Phone etiquette
- Computer operation
- Sales
- Counting cash
- English
- Stocking
- Cash register
- Microsoft Word
- Clerical experience
Certification
- Food Handler Certification
- CPR/First Aid Certification, 07/01/27
Timeline
ASM
Global Partners
12.2025 - Current
Member Services
Planet Fitness
04.2025 - Current
Cashier
Nouria
12.2024 - 04.2025
Sales Representative
T-Mobile
01.2023 - 09.2024
Manager in Training
Circle K
08.2018 - 03.2023
Assistant Manager
Subway
06.2017 - 11.2017
High School Diploma -
Killingly High School