MICHAEL DICKERSON
Kansas City,KS
Summary
Motivated Cybersecurity student seeking internship in [Cybersecurity] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technology Help Desk Specialist Intern
AmeriCorps VISTA/ Unified Government
Kansas City, KS
10.2023 - Current
- Assisted with addressing and troubleshooting incoming technical inquiries pertaining to computer systems, software, and hardware.
- Ensured effective installation of operating systems, software applications and system upgrades as per defined protocols.
- Demonstrated consistently strong interpersonal skills in interactions with team members and leaders.
- Engaged in collaborative efforts with IT teams, including Networking and Security, for project completion.
- Trained in image creation, implementation, and deployment for PC's and laptops at the sheriffs office.
- Created custom-built desktops
- Contributed actively in team gatherings to evaluate progress and implement effective approaches.
Equipment Operator
AmerisourceBergen
Edwardsville,ks, KS
12.2022 - 06.2023
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Achieved productivity and accuracy standards to meet company guidelines.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
Forklift Truck Operator
Ingredion
North Kansas City, MO
05.2022 - 11.2022
- Transported merchandise loads or pallets using forklift.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Used handheld scanners for warehouse management system compliance.
- Reported safety and quality issues to management.
- Transported material to correct locations and documented inventory changes.
Fulfillment Associate
Amazon Fulfillment center
Kansas City, KS
08.2017 - 05.2021
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Operations Lead
Lineage Logistics
Edwardsville, KS
01.2015 - 03.2017
- Trained, mentored and motivated employees to maximize team productivity.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Supervised production efforts and completed various quality control procedures.
Machine Operator
E.C. Manufacturing
Shawnee, KS
07.2014 - 10.2014
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Inspected finished products for quality and adherence to customer specifications.
Education
Certificate - Information Technology\ IT Support Professional
Great Jobs KC/Medcerts
Kansas City, MO07.2023
I.T. Certificate - CompTia A+ Certification
Softwarfare University
Prairie View, KS11.2021
Some College (No Degree) - Computer Engineering Technology/39 College Credits
Kansas City Kansas Community College
Kansas City, KSPersonal Computer Tech/ I.T.S.A - Computer Installation And Repair Technology
Wright Career College
Overland Park, KSSkills
- Operating systems
- Technical Support
- Help Desk Software
- System optimization
- Technical Documentation
- Computer maintenance
- Customer Service
- Hardware Configuration
- Help Desk Support
- Technical Troubleshooting
- Cybersecurity principles and practices
- Network Security
- Risk assessment and management
- Security tools and Technology
Certification
Google Cybersecurity Professional Certificate
- Issued by Google
- Date of Completion: [05, 2024]
- Link to Credential: https://coursera.org/share/fdfd3fa8012f38e23faf355ec0011a67
Microsoft Cybersecurity Analyst Professional Certificate
- Issued by Microsoft
- Date of Completion [Current]
Timeline
Technology Help Desk Specialist Intern
AmeriCorps VISTA/ Unified Government
10.2023 - Current
Equipment Operator
AmerisourceBergen
12.2022 - 06.2023
Forklift Truck Operator
Ingredion
05.2022 - 11.2022
Fulfillment Associate
Amazon Fulfillment center
08.2017 - 05.2021
Operations Lead
Lineage Logistics
01.2015 - 03.2017
Machine Operator
E.C. Manufacturing
07.2014 - 10.2014
Certificate - Information Technology\ IT Support Professional
Great Jobs KC/Medcerts
I.T. Certificate - CompTia A+ Certification
Softwarfare University
Some College (No Degree) - Computer Engineering Technology/39 College Credits
Kansas City Kansas Community College
Personal Computer Tech/ I.T.S.A - Computer Installation And Repair Technology
Wright Career College
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