SIMRAN OAD
Covington,WA
Summary
I am confident and keen to learn new skills. I am able to work with my own initiative or as a part of a team and can deal with duties competently and professionally. My aim is to gain experience in any position, which I will find rewarding and stimulating as it will enable me to develop the skills I am currently learning. Energetic and ready to undertake challenging technical support triage duties in demanding environments. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Information Technology Help Desk Technician
RPI Print
Tukwila, WA
11.2021 - Current
- Managed and helped uses with all the technical equipments like desktops, laptops, printers, labelers and scan guns etc.
- Trouble shooting printers and maintenance
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed users through Active Directory
- Created badges for the users and managed the access permissions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Maintained server room and systems to keep networks fully operational during peak periods.
- Performed tests of functionality, security and performance of different workstations and devices.
- Met the SLAs of the tickets.
- Provided on-call support for critical IT issues related to system and software.
- Monitored systems in operation and input commands to troubleshoot areas.
- Installed, modified and repaired software and hardware to resolve technical issues.
Sales Manager
Metro by T mobile
Kent, WA
08.2019 - 10.2021
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Managing the location.
- Managing the sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
IT Technical Support Intern
Green River College Repair Shop
Auburn, WA
06.2020 - 07.2021
- Helped students with their login information
- Assisted Students with their laptops and other equipments.
- Helped department set up equipment for meetings, events and operations.
- Prepared and delivered formal presentations of project work to respective departments.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Branch Manager
Boost Mobile
Houston, Texas
01.2016 - 07.2019
- Managing different locations.
- Approaching unattended customers and assisting in fulfilling their requirements by showing them relevant merchandise and discussing quality and price options.
- Ensuring that all the paperwork related to sales is fully and correctly completed.
- Keeping track of inventory.
- Managing money of different locations and doing deposits end of every week.
- Achieving maximum sales by exceeding sales targets.
- Assisting in all store presentations, ticketing and promotional displays as applicable.
- Doing payroll and schedule.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Sales Assistant
Geeta Electronics
Karachi, Pakistan
01.2014 - 01.2016
- My role was to deal with customer issues.
- Making sure that enough stock is ordered so that the business runs efficiently.
- End of day reconciliation reports on daily routine.
- Helped customers locate products and checked store system for merchandise at other sites.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained records related to sales, returns and inventory availability.
Education
Associates - Cyber Security
09.2019 - Current
Associate of Science - Computer Science
01.2017 - 01.2018
High School Diploma -
01.2014 - 01.2016
Skills
Support Ticket System Management
Technical Support Triage
Customer service expert
Desktop support
TCP/IP
Problem-Solving
Time Management
Teamwork and Collaboration
Software diagnosis
Application support
Data recovery
Remote System Analysis
Active Directory
Azure
Imaging
Internet-facing project
Password management
Technical issues analysis
Microsoft Outlook
Windows 10
User credential management
Issue troubleshooting
Communication
Internet Applications
Operating Systems
Computer Hardware Knowledge
Computer Software Knowledge
Timeline
Information Technology Help Desk Technician - RPI Print
11.2021 - Current
IT Technical Support Intern - Green River College Repair Shop
06.2020 - 07.2021
Green River Community College - Associates, Cyber Security
09.2019 - Current
Sales Manager - Metro by T mobile
08.2019 - 10.2021
Lonestar Community College - Associate of Science, Computer Science
01.2017 - 01.2018
Branch Manager - Boost Mobile
01.2016 - 07.2019
Sales Assistant - Geeta Electronics
01.2014 - 01.2016
Defence Authority College - High School Diploma,
01.2014 - 01.2016