Carolyn Teig
Information Technology-related
Redding,CA
Summary
Friendly Help Desk Technician with six years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Information Technology Services Help Desk
Shasta Community Health Center
Redding, CA
11.2019 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Organized and detail-oriented with strong work ethic
Information Technology Help Desk
Shasta Head Start
Redding, CA
09.2017 - 11.2019
- Provide computer support for over 100 devices system wide
- Received new inventory, configure, and deploy for employees.
- Troubleshoot technical issues for workstations and printers used throughout agency.
- Maintained department's databases
- Provide general computer technology training to non-technical individuals as part of their hire process
Special Education Teacher
Modoc County Office Of Education
Tulelake, CA
04.2015 - 06.2017
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Assisted over 20 struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Taught students across multiple classifications and degrees of special needs.
- Partnered with standard education teachers from across academic departments.
Education
Moderate/Severe Disabilities - Special Education
Chico State University
Chico, CA 08.2015 - 05.2017
Associate of Applied Science - Technical Studies; Web Design Certification
Klamath Community College, Klamath Falls, Oregon
Klamath Falls, OR 06.2013 - 12.2013
Bachelor of Science - Applied Organizational Management
Tusculum College
Greeneville, TN 08.1992 - 06.1994
Skills
Support Ticket System Management
Remote System Analysis
Technical Support Triage
Application support
Staff education and training
Software diagnosis
Interpersonal Communication
Flexible and Adaptable
Accomplishments
Recognized by peers for demonstrating company's core values in caring and compassion by being ready to help with a smile and calming presence, honesty and integrity by endeavoring to find a solution when one is not known, teamwork by supporting all employees with their technology needs and possessing excellent problem solving skills.
Hobbies
- Fixing and troubleshooting computers
- Camping
- Fishing
- Family-centered games and activities
Timeline
Information Technology Services Help Desk
Shasta Community Health Center
11.2019 - Current
Information Technology Help Desk
Shasta Head Start
09.2017 - 11.2019
Moderate/Severe Disabilities - Special Education
Chico State University
08.2015 - 05.2017
Special Education Teacher
Modoc County Office Of Education
04.2015 - 06.2017
Associate of Applied Science - Technical Studies; Web Design Certification
Klamath Community College, Klamath Falls, Oregon
06.2013 - 12.2013
Bachelor of Science - Applied Organizational Management
Tusculum College
08.1992 - 06.1994