Dustin Webb
London,KY
Summary
Experienced IT Specialist with a decade of expertise in system and network security within the finance and healthcare sectors. Proficient with certifications including CompTIA A+, Network+, Security+, AWS Cloud, and ITIL® Foundation. Committed to enhancing operational efficiencies and security measures, I thrive on utilizing technical skills and industry insights to contribute to the success of progressive organizations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Ascend Wellness
04.2024 - Current
· Deliver expert-level technical support, diagnosing and resolving a wide range of hardware, software, and networking issues. Engage directly with users to address and solve problems related to computer system functionalities and software glitches.
· Conduct comprehensive maintenance routines on IT systems to ensure optimal performance and reliability. Tasks include updating software, upgrading hardware, evaluating network security, and managing systematic data backups.
· Develop and administer stringent security measures to protect systems and sensitive data from unauthorized access and cyber threats. This includes configuring firewalls, deploying antivirus software, and enforcing security protocols across the organization.
· Keep detailed and organized records of system configurations, user manuals, and operational procedures. Ensure all critical information is up-to-date and readily accessible, supporting IT infrastructure efficiency and compliance.
Customer Service Representative / Help Desk
OneMain Financial
09.2013 - 11.2023
· Provided technical support for website and mobile app access issues, helping customers regain access efficiently and ensuring a positive user experience.
· Implemented IT tools and automated systems to optimize the tracking and management of overdue accounts.
· Utilized advanced CRM systems to streamline debt repayment processes, enhancing communication and operational efficiency.
· Excelled in managing debt negotiation and maintaining strong customer relationships, adhering to regulatory standards.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06.2024
Skills
- Desktop support
- Data backup and retrieval
- Remote access technology
- Data entry
- Technical Troubleshooting
- Problem-Solving
- Attention to Detail
- Help Desk Support
- Adaptability
- Customer service
- Support Ticket System Management
- Customer Service
Relevant Skills
- Familiarity with computer systems, hardware, software, and networks. Knowledge of operating systems such as Windows, macOS, and Linux.
- Ability to diagnose and resolve technical issues efficiently. Expertise in identifying the root causes of technical problems and implementing solutions.
- Strong interpersonal and communication skills to assist non-technical users. Patience and the ability to manage stress in real-time support scenarios.
- Aptitude for logical thinking and the ability to approach problems methodically to find solutions.
- Understanding of network configurations, including LAN/WAN technologies, routers, switches, and firewalls.
- Ability to document issues and resolutions clearly for future reference and for the knowledge base.
- Capability to handle multiple tasks simultaneously and prioritize issues based on urgency and impact.
- Knowledge of security practices and software, including antivirus tools and firewalls, to help prevent and mitigate security risks.
Certification
· CompTIA A+
· CompTIA Network+
· CompTIA Security+
· Linux Essentials
· AWS Certified Cloud Practitioner
· ITIL® Foundation Certificate in IT Service Management
Timeline
Information Technology Specialist
Ascend Wellness
04.2024 - Current
Customer Service Representative / Help Desk
OneMain Financial
09.2013 - 11.2023
Bachelor of Science - Information Technology
Western Governors University