Michael Dickson
Parsippany,NJ
Summary
Proactive Branch Manager with extensive experience in branch operations management and loan origination. Successfully improved customer satisfaction and strengthened client relationships through enhanced service quality and prompt issue resolution. Skilled in strategic planning, borrower assessments, and risk evaluation, driving revenue growth and operational efficiency.
Overview
13
13
years of professional experience
Work History
Branch Manager
New American Funding
2024.07 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Cardinal Financial Corp
2019.01 - 2024.06
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Loan Originator
Residential Home Funding
2014.04 - 2019.01
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Negotiated favorable terms and conditions for clients, ensuring the best possible mortgage options.
Loan Originator
Fortren Funding
2012.02 - 2014.04
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
Education
Bachelor of Science - Finance
James Madison University
Harrisonburg, VA12.2011
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager
New American Funding
2024.07 - Current
Branch Manager
Cardinal Financial Corp
2019.01 - 2024.06
Loan Originator
Residential Home Funding
2014.04 - 2019.01
Loan Originator
Fortren Funding
2012.02 - 2014.04
Bachelor of Science - Finance
James Madison University
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