Michael Didier
Chesterton,USA
Summary
I am applying to the position of Launch Operations Manager at Wonder because it is honestly my dream job. I have opened multiple high volume businesses, with quantifiable results. I am a results-driven General Manager/Operations Manager with a proven track record in enhancing productivity, efficiency, and profits while also minimizing waste and controllable expenses. I specialize in strategic planning, process optimization, and effective team leadership. I take great pride in my work ethic, integrity, strong communication and problem-solving skills. I understand that establishing a solid base that upholds the Company's culture and standards, is the most important factor to running locations that have the highest sales, customer satisfaction, and employee engagement.
Overview
16
16
years of professional experience
Work History
Fast Track Operations Manager
Crew Carwash
Schererville, Indiana
06.2024 - Current
- Opened Schererville location with the highest Operations Excellence Evalution (OEE) score and recently got the highest Spring OEE the company has seen in years.
- Location management received highest score in the company on the Employee Management 360Survey
- Personally received the 2nd highest individual Manager 360 score in the company
- Submitted innovations to Corporate that are now company wide standards
- Consistently high marks in customer count, satisfaction, and sales.
General Manager
Sandbox Social
Terre Haute, Indiana
07.2022 - 05.2024
- Oversaw operations of five separate businesses within Sandbox Social, including an arcade, axe throwing facility, pinball arcade, board/card game store, high-tech putt putt facility, and restaurant/bar.
- Established every vendor partnership in every space
- Acquired every permit and passed every inspection to open and maintain locations
- Coordinated staffing, scheduling, maintenance, ordering, inventory, and repairs across all spaces to ensure seamless operations.
- Left the Company to move closer to family
General Manager
Bandana’s BBQ
Terre Haute, Indiana
05.2020 - 07.2022
- Hired as Assistant Manager and promoted to GM within 1 year
- Drove sales to get the location profitable for the first time in 6 years
- Personally redesigned how catering orders are done, which drastically increased speed and efficiency while minizing mistakes
- Left the Company due to the owners of the building not renewing the lease (we were in a building owned by Drury hotels)
Front of House/Kitchen/Assistant Manager
McAlister’s Deli
Terre Haute, Indiana
01.2019 - 05.2020
- Opened the busiest location in the company (108k in the first week) and maintained sales
- Promoted from FoH manager to BoH Manager/Assistant Manager
- Had very low food cost and turnover, even with high volume
- Left the Company due to Covid
Store Manager
Dunkin’ Donuts
Terre Haute, Indiana
09.2016 - 10.2018
- Opened the first Dunkin' in Terre Haute
- Successful Black Friday opening
- Promoted to GM from Shift manager
- Had full control of operations with minimal oversight
- Left the company due to new ownership
Shift Manager
Starbucks
Terre Haute, Indiana
06.2010 - 05.2016
- Maintained one of the busiest Starbucks locations at the time
- Highest makes in customer service
- Highest marks in sales
- Always worked the busiest times of day and days of the year, intentionally
Education
Indiana State University - Political Science, Economics
Indiana State University
Terre Haute, IndianaSkills
- Cost control and compliance
- ServSafe Certified 10 years
- Staff training and development
- Customer Service Expert
- Operational efficiency
- Problem solving
- Effective communication
- Time management
- Inventory management
- High-pressure performance
Awards Acknowledgements
- Stead Leadership Conference
- Order of the Arrow (Boy Scouts of America)
- White Stag Leadership Recipient (Boy Scouts of America)
- Social Chairman of Lambda Chi Alpha Fraternity
- Servesafe Certified
Management Abilities
- Money management including completing deposits and change orders
- Order and receive trucks
- Create Schedule
- Manage Labor
- Organize Dry Stock as well as freezer/cooler
- Complete full inventory counts
- Set up interviews, conduct interviews, and hire team
- Train team
- Deploy team
- Delegate Tasks
- Ensure all customers orders are delivered quickly, correctly, and in a proper manner
Timeline
Fast Track Operations Manager
Crew Carwash
06.2024 - Current
General Manager
Sandbox Social
07.2022 - 05.2024
General Manager
Bandana’s BBQ
05.2020 - 07.2022
Front of House/Kitchen/Assistant Manager
McAlister’s Deli
01.2019 - 05.2020
Store Manager
Dunkin’ Donuts
09.2016 - 10.2018
Shift Manager
Starbucks
06.2010 - 05.2016
Indiana State University - Political Science, Economics
Indiana State University