Lilliana Bellew
Dearborn,MI
Summary
Fast food manager with extensive experience at McDonald’s, excelling in operations management and customer engagement. Proven track record in enhancing customer satisfaction and maintaining food safety compliance. Skilled in team management and inventory control, maintaining a positive environment that strives for repeat business and employee retention.
Overview
4
4
years of professional experience
Work History
Fast Food Manager
McDonald’s
Dearborn, MI
03.2021 - Current
Assist customers with any questions regarding the menu, menu pricing, or mobile app.
Handle daily cash functions such as counting down drawers and entering deposits into the system.
Monitoring theft of money, time, or product.
Maintaining a clean, welcome, and friendly environment for staff and customers.
Resolve customer complaints in a positive and professional manner, resulting in repeat business.
Set up interviews and orientation for new hires.
Entering new hires into the system and setting up training days, as well as making sure they are well adjusted and do not have any conflicts.
Education
Currently Enrolled - Accounting
Wayne State University
Detroit, MIHigh School Diploma -
Edsel Ford High School
Dearborn, MI06.2023
Skills
- Health and safety regulations
- Operations management
- Food safety compliance
- Customer engagement
- Store maintenance
- Customer complaint handling
- Inventory control and record keeping
- Team management
- Labor and food cost control
- Fast and friendly
Timeline
Fast Food Manager
McDonald’s
03.2021 - Current
Currently Enrolled - Accounting
Wayne State University
High School Diploma -
Edsel Ford High School