Michael DiGennaro

.Collaborated with cross-functional teams to identify areas for process improvement and implement solutions

• Managed vendor relationships, including negotiating contracts, monitoring performance, and resolving issues.
• Created reports and dashboards to track key performance indicators (KPIs) and provide insights for decision-making.
• Currently bringing in 75% of sales.
• Reduced operational costs with thorough analysis of financial data and implementation of cost-saving measures.
• Participated in meetings and associated events to help define and achieve organizational objectives.
• Inventory management
• Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
• Negotiated favorable contract terms with suppliers, resulting in significant cost savings without compromising on quality or service levels.

• New and Pre-owned sales manager with career Finance and Insurance manager. Dual position with lifetime Management achievements. Knowledge of Buying and selling of preowned automobiles, Career Finance achievements. CRM; Advent, Dealertrack, Reynolds and Reynolds, A.D.P and all financial banks. Responsible for Contracts in transit, CSI, Approvals, Aftersales.
• Increased 90% Certified Pre-owned division.
• Developed and implemented strategic business plans to drive growth and increase market share.
• Analyzed market trends and competitor activities to identify new business opportunities.
• Negotiated contracts with vendors and suppliers to ensure favorable terms and pricing
• Oversaw inventory management processes, optimizing stock levels while minimizing carrying costs
• Managed customer complaints effectively, resolving issues promptly to maintain high levels of customer satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Upheld company policies and implemented standards fairly.
• Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
• Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Owned and operated 100% family business property and casualty insurance agency business
• . Contract preparing and selling. High profile professional insurance sales and hard to get insurance. Brokers are able to establish relationships with any property and casualty company doing so specializing and creating unique business and personal relationships.
• Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
• Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
• Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
• Facilitated smooth software migrations for customers, ensuring minimal disruption and high satisfaction.

• New Startup for a 100-year-old company opened 3 stores in Long Island.
• Created a new profit center for the Hertz Corporation pre-owned vehicle sales customer based.
• Project Management enhanced.
• Loan Processing at least 2000+ deals per year.
• Motor Vehicle (Verify).
• Decision making, Banking Automotive Credit Automotive Credit Risk Compliance
• Commercial Banking Portfolio Management Employee Relations Risks Capital Management.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Performed site evaluations, customer surveys and team audits.
• Improved customer satisfaction by finding creative solutions to problems.