Michael Dimond
Cumming,GA
Summary
Results-oriented worker possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with 6 years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations.
Overview
4
4
years of professional experience
Work History
Customer Service Team Lead
American Honda Finance
10.2023 - Current
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Increased first call resolution rates by developing comprehensive troubleshooting guides for representatives'' use.
Customer Service Representative
American Honda Finance
04.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and making payments, improving overall user experience.
Shift Manager
Planet Fitness
08.2019 - 10.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Associate of Applied Science - Computer And Information Sciences
Gwinnett Technical College
Lawrenceville, GA05.2021
Skills
- Complaint Resolution
- Training Development Aptitude
- Customer Account Management
- Technical Proficiency
- Attention to Detail
- Task Prioritization
- Critical Thinking
- Software Troubleshooting
References
References available upon request.
Timeline
Customer Service Team Lead
American Honda Finance
10.2023 - Current
Customer Service Representative
American Honda Finance
04.2022 - 10.2023
Shift Manager
Planet Fitness
08.2019 - 10.2021
Associate of Applied Science - Computer And Information Sciences
Gwinnett Technical College
Similar Profiles
Jason RoyeJason Roye
Dealer Relationship Manager at American Honda Finance CorporationDealer Relationship Manager at American Honda Finance Corporation
TYRA TRACYTYRA TRACY
Senior Customer Service Representative at American Honda Finance CorpSenior Customer Service Representative at American Honda Finance Corp
Brian FruBrian Fru
Customer Service and Administrative Specialist at American Honda FinanceCustomer Service and Administrative Specialist at American Honda Finance
KEIARA LEONARDKEIARA LEONARD
Customer Service Representative at American Honda FinanceCustomer Service Representative at American Honda Finance
Daniel FischerDaniel Fischer
Manufacturing Technology Manager at GAFManufacturing Technology Manager at GAF