Michael Dix
Richmond,VT
Summary
Driven and dedicated professional with strong customer service skills and experience in fast-paced environments. Proven ability in operational management, quality control and employee training, ensuring high standards of service delivery.
Overview
8
8
years of professional experience
Work History
Back of House Worker
Pizza 44
Burlington, VT
12.2021 - 09.2022
- Worked Within a fast pace environment.
- Performed all necessary tasks of making pizza with proficiency.
- Preparation two or more times a week.
- Put orders away in an efficient manner.
- Had oversight of quality control.
General Manager
Folinos Pizza
Shelburne, Vermont
12.2022 - 12.2025
- Oversaw daily operations and staff management in fast-paced restaurant environment.
- Developed and implemented training programs for new employees and existing staff.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Led team meetings to communicate goals, expectations, and promote teamwork.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Supervisor/Customer Service Cashier
Essex Family Fun & Entertainment Center
Essex, VT
04.2018 - 08.2022
- Created weekly schedule for 7 person staff.
- Taught new employees how to perform their job, and sharpened experienced employees skills.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Performed general maintenance.
Shift Leader/Back of House Worker
Stones Throw Pizza
Richmond, VT
08.2020 - 06.2021
- Worked within a fast paced environment.
- Practiced teamwork and communication.
- Monitored inventory and ordered food/supplies through distributors.
- Performed all necessary skills of making pizza.
- Performed kitchen skills (prepping food, cooking/knife skills).
- Trained new employees on departmental procedures.
Education
High School Diploma -
Mount Mansfield Union High School
211 Browns Trace Rd, Jericho, VT 0546506-2020
Skills
- Customer service
- Team leadership
- Staff scheduling
- Inventory control
- Sales analysis
- Employee training
- Decision-making
- Employee development
- Goal oriented
- Quality control
Timeline
General Manager
Folinos Pizza
12.2022 - 12.2025
Back of House Worker
Pizza 44
12.2021 - 09.2022
Shift Leader/Back of House Worker
Stones Throw Pizza
08.2020 - 06.2021
Supervisor/Customer Service Cashier
Essex Family Fun & Entertainment Center
04.2018 - 08.2022
High School Diploma -
Mount Mansfield Union High School