MICHAEL D. JOHNSON
Summary
Dynamic and results-driven professional with expertise in business management, fundraising, data analysis, and project management. Adept at leveraging technology and data-driven strategies to solve complex business challenges, streamline processes, and drive organizational growth. Skilled in utilizing tools such as Salesforce, SQL, Tableau, and Azure to deliver actionable insights and improve decision-making. Experienced in managing cross-functional teams and fostering strategic relationships with clients and stakeholders. Currently pursuing a Master of Information Systems Management from the University of Arizona, with a focus on enhancing business intelligence and IT solutions for organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Principal Business Analyst
Gainwell Technologies
05.2023 - Current
- Ensured timely and accurate delivery across multiple product lines (CAV, CIB, DIS, I&P, PI, and MSP) on a daily, weekly, and monthly basis.
- Designed and standardized business processes; developed recommendations to enhance business activities.
- Analyzed and configured provider contracts, pricing, and agreements.
- Acted as a liaison between clients, project managers, and technical teams to clarify and document business requirements.
- Utilized SQL, Advanced Excel (Pivot Tables, LOOKUP, Slicers), Azure, Tableau, Scrum, Mainframe, and Toad.
Associate Director of Development
Ohio University
03.2022 - 06.2023
- Supervised, mentored, and evaluated fundraising staff, managing a portfolio of 300+ constituents.
- Developed and executed strategies to drive new and increased contributions.
- Edited promotional publications to enhance messaging and impact.
- Built and maintained relationships with clients, government officials, and media representatives for fundraising opportunities.
- Conducted in-depth research to identify key objectives and information for potential donors and investors.
Business Analyst Apprenticeship
MyTechBestfriend
08.2022 - 03.2023
- Engaged with stakeholders to discuss LMS software implementations and solutions aligned with business needs.
- Authored user story acceptance criteria to gain stakeholder buy-in.
- Collaborated with the product owner to organize the product backlog in Jira.
- Skilled in building workflows, BPMNs, and creating user stories for tracking within Jira or Azure DevOps.
- Created, reviewed, and approved Business Requirement Documents (BRD) to optimize resource allocation, improve assessment practices, and promote growth opportunities.
- Coordinated team meetings with the development team and assisted the senior business analyst in planning, designing, testing, and implementing client projects.
- Tools Used: Tableau, Advanced Excel (Pivot Tables, VLOOKUP, Slicers), Microsoft Power BI, SQL, Scrum, Agile, Business Intelligence.
Marketing Development Analyst
The Coca-Cola Company
05.2021 - 08.2022
- Managed a client portfolio of 100+, facilitating collaboration between acquisition and marketing teams.
- Implemented B2B marketing strategies to boost brand visibility and customer conversion.
- Developed business initiatives aligned with company goals, product specs, and budget constraints.
- Proficient in Salesforce, Pardot, and Marketo.
- Performed IRR analysis to evaluate investment returns.
- Notable Achievement: Revamped marketing strategies, achieving a 23% sales growth in one year.
- Tools Used: Salesforce, Marketo, Pardot, SQL, Advanced Excel (Pivot Tables, VLOOKUP, Slicers), Azure, Tableau, Scrum, Mainframe, Toad.
Education
Bachelor of Arts - Business Administration And Marketing
Ohio University
Master of Science - Information Systems Management
University of Arizona
12-2025
Skills
- Business Management and Development (5 years)
- Project Management (5 years)
- SQL
- Tableau
- Scrum
- IT Business Analysis
- Toad
- Mainframe
- Azure DevOps Server
- Product Marketing (5 years)
- Social Media Marketing (6 years)
- Creative Writing (5 years)
- Communication
- Decision Making
- Facilitates Coordination (4 years)
- Salesforce
- Pardot
- Google Analytics
- Advanced Excel (Pivot Tables, Slicers, VLOOKUP)
- Data Visualization
- Managing Teams of 30 People
- Hosting Events for 300 People
- Client Relationship Management
- Digital Content Platforms
- Time Management
Certification
- Google Analytics Professional Certification
- IT Help Desk for Beginner
- IT Service Desk: Customer Service Fundamentals
- Salesforce Essential Training
- Understanding and Prioritizing Data Privacy
- Content Marketing
- Event Planning
- Fundamentals of Digital Marketing
- Graphic Design
- Optimizing Resumes for Applicant Tracking Systems
- Program Management Foundations
- Social Media Marketing: Strategy and Optimization
- Talent Sourcing
- Unconscious Bias
- Cvent Supplier Network Certificate of Excellence
Timeline
Principal Business Analyst
Gainwell Technologies
05.2023 - Current
Business Analyst Apprenticeship
MyTechBestfriend
08.2022 - 03.2023
Associate Director of Development
Ohio University
03.2022 - 06.2023
Marketing Development Analyst
The Coca-Cola Company
05.2021 - 08.2022
Bachelor of Arts - Business Administration And Marketing
Ohio University
Master of Science - Information Systems Management
University of Arizona