Michael Doherty
Round Lake ,IL
Summary
Excellent with technical hands on repair skills. Customer‑focused and knowledgeable guitarist with 10+ years of experience playing, maintaining, and repairing guitars. Builds genuine connections with customers and delivers clear, helpful guidance on products, gear, and solutions. Learns quickly, takes initiative, and supports sales through approachable, informed service. Skilled at training others and explaining techniques in a way that sticks.
Overview
15
15
years of professional experience
Work History
Guitarist
Self
Round Lake, IL
09.2010 - Current
- 10+ years playing, maintaining, and repairing guitars
- Skilled in setups, restringing, intonation, minor repairs, and gear troubleshooting
- Able to guide customers on care, maintenance, and upgrade options
- Delivers an excellent customer experience through genuine, approachable service
- Handles customer concerns with professionalism and problem‑solving
- Maintained guitars and related equipment in good working order.
- Practiced guitar chords and scales to maintain full proficiency with each piece of equipment.
- Composed original music and arrangements to enhance live performances.
- Led rehearsal sessions, optimizing group dynamics and performance quality.
- Implemented innovative practices to improve sound quality during performances.
Manager for Auto Glass Repair
Nations Auto Glass
Milwaukee, WI
09.2024 - Current
- Oversaw daily operations to ensure efficiency and quality in service delivery.
- Managed team performance, providing coaching and feedback to enhance skills.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Developed training programs for new employees to ensure best practices in customer service.
- Established safety protocols, ensuring compliance with industry standards and regulations.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Auto Glass Technician
Safelite Auto Glass/Auto Glass Now
Mundelein, IL/Kenosha, WI
01.2019 - 07.2024
- Repaired and replaced auto glass using advanced adhesives and tools.
- Conducted thorough inspections to ensure quality and safety standards.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Trained new technicians on installation techniques and safety protocols.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Work with calibrations tools
Education
High School Diploma -
Zion Benton High School
Zion, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Effective use of guitar effects
- Replacing strings
- Experience with recording software
- Advanced chord progressions
- Problem-solving
- Creative thinking
- Effective communication
- Solid rhythm guitar playing
- Good string bending control
Timeline
Manager for Auto Glass Repair
Nations Auto Glass
09.2024 - Current
Auto Glass Technician
Safelite Auto Glass/Auto Glass Now
01.2019 - 07.2024
Guitarist
Self
09.2010 - Current
High School Diploma -
Zion Benton High School