Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Steve Sacasari Martinez

New Windsor,NY

Summary

IT Support Specialist with over 6 years of experience in consumer electronics repair and technical troubleshooting. Certified in Geek Squad and Apple hardware repair, consistently achieving high customer satisfaction and sales growth. Proven ability to resolve complex hardware and software issues efficiently. Aiming to apply technical expertise in a dynamic IT support or helpdesk environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guitarist

Independently Employed
New York, NY
10.2021 - Current
  • Accompanied vocalists and other instrumentalists in live performances.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Instructed students in the fundamentals of guitar playing and music theory (beginner to intermediate level).

Advanced Repair Agent

Geek Squad
Mohegan Lake, NY
10.2022 - 11.2023
  • Repaired and troubleshot a wide range of consumer electronics, including desktops, laptops, and mobile devices.
  • Provided advanced consultations for technical support and repair options tailored to customer needs.

Consultation Agent - Apple Pro

Geek Squad
Mohegan Lake, NY
03.2021 - 10.2022
  • Specialized in Apple product repairs and consultations, assisting clients with both hardware and software issues.
  • Collaborated with repair teams to expedite service and maintain Geek Squad and Apple quality standards.

Consultation Agent

Geek Squad
Mohegan Lake, NY
09.2019 - 03.2021
  • Delivered in-store tech consultations and support to a broad customer base.
  • Diagnosed and recommended solutions for various technical issues.

Sales Consultant - Computers

Best Buy
Mohegan Lake, NY
08.2017 - 09.2019
  • Generated over $1 million in annual sales through consultative selling techniques.
  • Educated customers on computer products and peripherals to support informed purchases.

Maintenance Crew Member

Temco Service Industries
Somers, NY
11.2016 - 06.2017
  • Inspected building interiors and exteriors for needed repairs or replacements.
  • Assisted with installation of new equipment when necessary.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.

Golf Course Restaurant Staff

Hudson National Golf Club
Croton-On-Hudson, NY
08.2015 - 11.2016
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Provided assistance to kitchen staff during peak hours of service.
  • Assisted in training new employees on proper procedures for taking orders, preparing food and cleaning up after shifts.

Education

Associate of Applied Science - Business Management, Audio Recording Technology

Five Towns College
Dix Hills, NY

Skills

  • Computer and mobile device hardware repair (Windows/macOS/iOS)
  • Collaboration skills
  • Customer service
  • Software diagnostics and virus removal
  • Customer service & technical consultation
  • Ticketing systems (NOVA, GSX)
  • Networking fundamentals (Wi-Fi, LAN, modem/router setup)
  • Microsoft Office Suite, Google Workspace
  • Technical troubleshooting
  • Problem solving

Certification

  • Apple GSX Hardware Certification
  • Geek Squad Certified Technician

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Advanced Repair Agent

Geek Squad
10.2022 - 11.2023

Guitarist

Independently Employed
10.2021 - Current

Consultation Agent - Apple Pro

Geek Squad
03.2021 - 10.2022

Consultation Agent

Geek Squad
09.2019 - 03.2021

Sales Consultant - Computers

Best Buy
08.2017 - 09.2019

Maintenance Crew Member

Temco Service Industries
11.2016 - 06.2017

Golf Course Restaurant Staff

Hudson National Golf Club
08.2015 - 11.2016

Associate of Applied Science - Business Management, Audio Recording Technology

Five Towns College

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