Michael Dolcin
Crafton
Summary
Dynamic professional with over 20 years at eBay, recognized for maintaining perfect feedback and delivering exceptional customer service. Proven expertise in inventory management and problem resolution, complemented by strong communication skills. Adept at training staff and implementing strategies that drive sales growth and enhance operational efficiency.
Overview
22
22
years of professional experience
Work History
EBayer
EBay Inc
01.2004 - Current
- Have maintained perfect feedback for over twenty years.
- Excellent communication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Shipping materials of the highest quality and done with care.
Store Manager/Special Electronic Device Repairer
Batteries Plus Bulbs
11.2012 - 12.2022
- Cellphone and Tablet Repair
- Oversaw daily operations, ensuring efficient store performance and customer satisfaction.
- Managed inventory control processes, reducing stock discrepancies through effective monitoring.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented sales strategies to enhance revenue growth and meet organizational targets.
- Analyzed sales data to identify trends, guiding timely decision-making for product selection.
- Developed and maintained strong vendor relationships to ensure optimal supply chain efficiency.
- Enhanced operational workflows by introducing new technologies and inventory management systems.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
Store Associate
CVS Pharmacy
04.2008 - 05.2009
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Maintained inventory levels by restocking shelves and organizing merchandise displays effectively.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Game Advisor
GameStop
06.2007 - 05.2009
- Maintained up-to-date knowledge of new game releases and industry trends.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve store operations.
- Educated customers on loyalty programs and promotions to enhance shopping experience.
Education
High School Diploma -
Clearview Regional Highschool
Mullica Hill, NJSkills
- Friendly, positive attitude
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Organizational skills
- Problem resolution
- Customer service
- Problem-solving
Timeline
Store Manager/Special Electronic Device Repairer
Batteries Plus Bulbs
11.2012 - 12.2022
Store Associate
CVS Pharmacy
04.2008 - 05.2009
Game Advisor
GameStop
06.2007 - 05.2009
EBayer
EBay Inc
01.2004 - Current
High School Diploma -
Clearview Regional Highschool
Punctual
Always on time and never late, my last job I only call out due to hospitalization two time in ten years.