Michael Domantay
Mountain House,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lending Client Associate
Bank Of America, N.A.
11.2021 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined internal processes for improved efficiency while working closely with team members.
- Assisted with the onboarding of new clients, ensuring smooth integration into company systems and services.
Relationship Manager
Bank Of America, N.A.
06.2013 - 11.2021
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Relationship Banker
Bank Of America, N.A.
06.2012 - 08.2013
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Client Service Representative
Bank Of America, N.A.
06.2009 - 06.2012
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Supported sales team in closing deals with thorough product knowledge and exceptional customer care.
Education
Bachelor of Arts - Business Administration
University of Arizona
Chandler, AZ11.2025
Skills
- Financial Planning
- Wealth Management
- Effective Communication
- Industry Knowledge
- Critical Thinking
- Adaptability and Flexibility
- Microsoft Office Proficiency
- Data Analysis
- Financial Analysis
- Account Maintenance
- Regulatory Compliance
- Teamwork and Collaboration
Certification
Notary Public since 2013
Timeline
Lending Client Associate
Bank Of America, N.A.
11.2021 - Current
Relationship Manager
Bank Of America, N.A.
06.2013 - 11.2021
Relationship Banker
Bank Of America, N.A.
06.2012 - 08.2013
Client Service Representative
Bank Of America, N.A.
06.2009 - 06.2012
Bachelor of Arts - Business Administration
University of Arizona
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