Michael Domena
Tampa
Summary
Results-driven branch manager with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in process improvements, team supervision, and relationship building.
Overview
21
21
years of professional experience
Work History
Branch Manager
Matheson Trigas
Tampa, FL
01.2012 - Current
- Directed branch operations to ensure compliance with safety and regulatory standards. Especially DOT
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional customer service.
- Fostered a culture of excellence and accountability, resulting in our branch consistently exceeding performance targets.
- Increased branch profitability by implementing cost-saving measures, streamlining operational processes and reducing expenses.
Field Supervisor
USIC Utility Locating Service
Tampa, FL
06.2007 - 12.2011
- Supervised utility locating operations, ensuring compliance with utility customer requirements and company policies.
- Trained and mentored team members in effective locating techniques and equipment usage.
- Coordinated daily schedules to optimize resource allocation and minimize operational delays.
- Conducted site assessments to ensure accurate utility marking.
- Investigated issues and developed effective solutions.
- Cultivated positive working relationships with key utility owner representatives, contractors and subcontractors.
Utility Locating Trainer
USIC Utility Locating Service
Chicago, IL
02.2005 - 06.2007
- Developed and delivered classroom and field training to newly hired employees.
- Assessed training needs through surveys and field performance evaluations.
- Collaborated with management to align training initiatives with organizational goals.
- Mentored new trainers, providing guidance on program delivery and participant engagement.
- Implemented innovative training techniques utilizing digital tools for enhanced learning experiences.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Education
High School Diploma -
North Miami Beach SH
North Miami Beach, FL06-1988
Skills
- Branch operations management
- Team supervision
- Strong team-builder
- Employee development
- Verbal/written communication
- Customer service
- Customer relationships
- Staff development
Timeline
Branch Manager
Matheson Trigas
01.2012 - Current
Field Supervisor
USIC Utility Locating Service
06.2007 - 12.2011
Utility Locating Trainer
USIC Utility Locating Service
02.2005 - 06.2007
High School Diploma -
North Miami Beach SH