Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Timeline
Generic

Michael Donnelly

Oakham,MA

Summary

Motivated and resourceful Firefighter EMT. Focused on raising public awareness and knowledge of fire prevention and safety EMS topics. Skilled at calmly assessing situations, responding with solutions, and following instructions from senior Firefighters/ EMS. Currently pursuing Paramedic School.

Overview

18
18
years of professional experience
1
1
Certification

Work History

EMT

Cataldo Ambulance
01.2025 - Current
  • 911 Response
  • Inter-facility Transfer
  • Pursuing Paramedic School
  • Assisted in the transport of patients from accident scenes to medical facilities.
  • Attended continuing education courses related to EMT skills development.

Firefighter EMT

Spencer Fire Department
01.2024 - Current
  • Qualified on all apparatus including 100ft Ariel
  • Pump and Hydraulics
  • RIT Training
  • Monthly department Trainings
  • Ice/ Water Rescue

Firefighter EMT

Oakham Fire Department
01.2022 - Current
  • First responder certified
  • FEMA incident management certificate
  • Recruit class
  • Flammable gas training completed
  • Fire I/II certified
  • EMT certified
  • Qualified on all apparatus

Licensed Producer

G&N Insurance/ HILB Group
Southborough, Ma
01.2015 - 01.2024
  • CPPL
  • New business sales revenue generated $550K to $700K per year
  • Managed a Book-roll project of $5.5mil
  • During book roll I generated $113,000 in upswell umbrella policies
  • Works with QQ, AMS360, Microsoft office, teams, Imageright, single point.

Premium Accounting Customer Service Representative II

Commerce Insurance
Webster, Ma
01.2010 - 01.2015
  • Promoted to Customer Service Representative II
  • Handling quotes, billing inquiries, payments, reinstatements, and etc for insured’s and agencies.
  • Following policies and procedures to effectively handle every call with utmost level of customer service and meeting the needs of the caller.
  • Ability to adapt and make the transition to handle multi state calls such as MA, NH, RI, NY, AND NJ while meeting expectations and phone stats.

Customer Sales Associate

Philips Lifeline
Framingham, Ma
01.2007 - 01.2009
  • Respond to 75-100+ inbound sales calls in a timely manner, understand subscriber needs for the service.
  • Use persuasive tactics to close the sale.
  • Effectively document customer information quickly and accurately while providing caller with service information.
  • Regularly meet sales targets by incorporating company “sales excellence” and goals
  • Consecutive sales excellence awards for perfect calls.

Education

Bachelor of Science -

Clark University
01.2007

Franklin Pierce College
01.2004

Skills

  • Emergency response
  • Patient assessment
  • Fire safety protocols
  • CPR certification
  • Rescue operations
  • Report writing
  • Equipment maintenance
  • Calm under pressure
  • Teamwork and collaboration
  • Problem resolution
  • Organizational skills
  • Flexible and adaptable
  • Multitasking Abilities
  • Decision-making

Certification

  • Blasting Detail
  • Bomb Threat Response Guidance
  • Chemical Suicide Awareness for First Responders
  • Compressed Natural Gas for First Responders
  • Confined Space Awareness
  • EMS ASHER
  • Fire Instructor 1
  • Fire Prevention Officer - Basic
  • Fire Services Air Management
  • Fire and Life Safety Educator - FLSE I/II
  • Firefighter I/II Certification
  • Flammable Gas Firefighter Training: Classroom & Practical
  • Human Trafficking Awareness
  • Introduction to Transitional Fire Attack
  • Photovoltaics for the Fire Service
  • Pumps and Hydraulics
  • Rehabilitation for the Fire Service
  • Statewide Fire and EMS Mobilization Plan Training
  • Structural Collapse Awareness
  • Traffic Incident Management
  • RIT
  • ICS 100
  • ICS 700
  • ICS 200
  • 51A
  • Boat License
  • ROHVA/ UTV Safety Course

References

  • Chief Tim Howe 774-200-1062
  • Corey Lemon, 774-239-9671

Volunteer Experience

  • Donna Kay Nursing Home
  • Camp Councilor Clark University Youth Summer Camp

Timeline

EMT

Cataldo Ambulance
01.2025 - Current

Firefighter EMT

Spencer Fire Department
01.2024 - Current

Firefighter EMT

Oakham Fire Department
01.2022 - Current

Licensed Producer

G&N Insurance/ HILB Group
01.2015 - 01.2024

Premium Accounting Customer Service Representative II

Commerce Insurance
01.2010 - 01.2015

Customer Sales Associate

Philips Lifeline
01.2007 - 01.2009

Bachelor of Science -

Clark University

Franklin Pierce College

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