Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Dorfman

Casselberry,FL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. I'm a hardworking facilities technician bringing 3+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. I'm also a passionate Trainer with extensive knowledge of sports training and proven success working with various clients. Devoted to long-lasting and comprehensive results for every client.

Overview

13
13
years of professional experience

Work History

Attractions Trainer

Universal Orlando
01.2023 - 09.2023
  • Informed staff of admission policies and ride safety standards.
  • Explained ways to recognize potential safety issues during ride.
  • Communicated ride safety instructions clearly to visitors.
  • Cross trained staff on duties for multiple positions.
  • Conducted pre-opening and closing tasks and inspections.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed job-specific competencies and performance standards.
  • Developed and implemented successful onboarding program.

Attractions Operator

Universal Orlando
09.2021 - 09.2023
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Conducted inventory, stocking and merchandising to track supplies and placed orders.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Fostered communication between ride operators and other amusement park personnel to support operations.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Built and established positive relationships with patrons, team members and supervisors.

Assistant Store Manager

SUBWAY®Restaurants
06.2021 - 09.2021
  • Prepare all food for the day
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintain a clean environment for staff and customers
  • Greet all customers with a positive attitude and serve them accordingly
  • Handle customer complaints
  • Make all in store and online orders efficiently in a timely manner.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Sandwich Artist

SUBWAY®Restaurants
10.2020 - 06.2021
  • Closing the store and ending the day on the POS
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintain a friendly and welcoming environment.
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Executed sandwich artistry duties with very low occurrence of errors.

Facilities technician

RDV Athletic Club
07.2017 - 12.2019
  • Job title included general maintenance of the building (365,000 sqft)
  • Replacing and installing electrical, and plumbing parts
  • Finding and repairing workout machines when broken
  • Call or go online to order parts if needed
  • Preform preventative maintenance on all gym equipment
  • Check pool levels and make sure pool chemicals are correct
  • Fix or replace anything in the building that required a tool.
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Maintained facility to foster clean environment free from litter, dust, and pollutants.
  • Organized and maintained inventory of spare parts and equipment consumables.
  • Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
  • Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
  • Sourced and obtained multiple quotes for parts and supplies per purchasing requirements.
  • Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
  • Drove compliance with regulations, building codes, and health and safety standards.
  • Evaluated systems and facility infrastructure to ascertain and improve operational efficiencies.
  • Maintained proper handling, storage, mixing and application procedures when working with detergents and chemicals.

Manager

RDV Sportsplex Ice Den
02.2017 - 07.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Communicate and help the customers when able
  • Maintain a friendly and welcoming environment
  • Fill out incident reports and administer first aid when an injury happened.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Ice Operations Team Member

RDV Ice Den
09.2016 - 07.2017
  • Job title included patrolling public skating sessions to insure the safety of the public
  • Administer first aid when necessary
  • Clean the building after skating sessions or special events.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Hockey Coach

Florida Panthers IceDen
06.2010 - 08.2015
  • Developed training methods to build skills for different ages and ability levels.
  • Educated novice hockey players in gameplay and skating.
  • Coached established players in game strategy and techniques for better offense and defense.
  • Coordinated individualized and group instruction for hockey players aspiring to advance abilities.
  • Conducted daily sessions in strength training, technique drills and motivational tactics.
  • Maintained facility in good condition by helping coordinate cleaning and maintenance work.
  • Offered constructive feedback to clients to help reach goals.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Utilized various coaching models and techniques to maximize client success.
  • Assisted clients in setting and achieving personal and professional goals.

Education

High School Diploma -

Plantation High School
Sunrise, FL
06.2009

Bachelor of Arts - Film And Video Production

The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL

Associate of Arts - Digital Media

Valencia College
Orlando, FL

Skills

  • Written Documentation
  • Maintaining Facilities
  • Facility Upkeep
  • Performance Monitoring
  • Employee Performance Reviews
  • Trainee Assessments
  • Safety Policies
  • Customer Service
  • Ride Operation
  • Guest Satisfaction
  • Scheduled Maintenance
  • Food Preparation

Timeline

Attractions Trainer

Universal Orlando
01.2023 - 09.2023

Attractions Operator

Universal Orlando
09.2021 - 09.2023

Assistant Store Manager

SUBWAY®Restaurants
06.2021 - 09.2021

Sandwich Artist

SUBWAY®Restaurants
10.2020 - 06.2021

Facilities technician

RDV Athletic Club
07.2017 - 12.2019

Manager

RDV Sportsplex Ice Den
02.2017 - 07.2017

Ice Operations Team Member

RDV Ice Den
09.2016 - 07.2017

Hockey Coach

Florida Panthers IceDen
06.2010 - 08.2015

High School Diploma -

Plantation High School

Bachelor of Arts - Film And Video Production

The Art Institute of Fort Lauderdale Inc

Associate of Arts - Digital Media

Valencia College

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Michael Dorfman