Michael Doughman
Grand Marais,MN
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
Grand Marais Hotel Company
Grand Marais, MN
02.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Assistant Manager
Hawthorn Senior Living
Asheville
08.2021 - 02.2022
- Oversee daily operations of a senior living community, oversee employees, provide emergency assistance as required by policy.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
Emergency Medical Technician
CoreMedical Group
Waynesboro
05.2020 - 08.2021
- Rendering care to onsite employees who sustained injuries, filing workers comp paperwork, and data entry.
Emergency Medical Technician
Jenkins County EMS
Millen
05.2006 - 05.2020
- EMT-I providing emergency medical care within the scope of my practice, certified EVOC driving instructor
Truck Driver
Griffin Warehouse
Millen
05.2016 - 01.2020
- Delivering fertilizer via truck to local farmers, currently hold class A CDL GA License #050647493 with doubles, triples, and tanker endorsements.
EMT-Intermediate/Firefighter
Burke County EMA
Waynesboro
05.2006 - 06.2009
- Emergency medical medicine/Firefighter
Truck Driver Class A
Cochran Trucking
Millen
01.2004 - 05.2006
- OTR truck driver; class A trucking license
Truck Driver Class A
Doughman and Sons Trucking
Millen
01.1999 - 01.2004
- Owner/Operator, OTR trucking
Education
EMT-Intermediate - Emergency Medical Technician
Augusta Technical College
01.2006
Skills
- Certified EVOC driving instructor (1 year)
- Emergency Medical Medicine (10 years)
- Truck Driver (10 years)
- Firefighter (10 years)
- EMT Experience
- Tanker Experience
- Delivery Driver Experience
- Commercial Driving
- Box Truck
- Load & Unload
- Tractor-Trailer
- Workers' Compensation
- Flatbed
- Freight Experience
- Vehicle Maintenance
- Mechanical Knowledge
- Equipment Repair
- Supervising experience (3 years)
- Microsoft Word
- Senior care (10 years)
- Kronos (Less than 1 year)
- Microsoft Excel (1 year)
- Microsoft Office
- Operations Management
- Staff Development
- Financial Management
- Budget Control
Certification
- Class A CDL, 02/01/16, 02/01/24
- Emergency Medical Technician, 05/01/06, 09/01/20
- EVOC Driving Instructor, 03/01/16, 03/01/17
- EMT Certification
- BLS Certification
- CPR Certification
- Hazmat Endorsement
Assessments
Interstate truck driving, Proficient, 07/01/21, Regulations and safe driving practices for long-distance trucking
References
References available upon request.
Timeline
Manager
Grand Marais Hotel Company
02.2022 - Current
Assistant Manager
Hawthorn Senior Living
08.2021 - 02.2022
Emergency Medical Technician
CoreMedical Group
05.2020 - 08.2021
Truck Driver
Griffin Warehouse
05.2016 - 01.2020
Emergency Medical Technician
Jenkins County EMS
05.2006 - 05.2020
EMT-Intermediate/Firefighter
Burke County EMA
05.2006 - 06.2009
Truck Driver Class A
Cochran Trucking
01.2004 - 05.2006
Truck Driver Class A
Doughman and Sons Trucking
01.1999 - 01.2004
EMT-Intermediate - Emergency Medical Technician
Augusta Technical College
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