Michael Dover
Deatsville,AL
Summary
Dynamic professional with extensive experience in respiratory therapy and branch management. Skilled in customer relationship management and regulatory compliance, with a track record of implementing process improvements that enhance patient care and operational efficiency.
Overview
34
34
years of professional experience
Work History
Site Manager/Respiratory Therapist
Eagle Home Medical Corp.
Montgomery, AL
06.2026 - Current
- Instructed patients on proper use of respiratory equipment, enhancing their understanding of oxygen therapy, ventilators, and aerosol therapy.
- Set up and monitored mechanical ventilators and handled associated critical care duties.
- Coordinated daily operations ensuring timely delivery and setup of home medical equipment for patient needs.
- Performed services on-site, at outpatient clinics, and in patient homes.
- Managed inventory levels to ensure timely availability of medical supplies.
- Assisted in maintaining compliance with regulatory standards and guidelines.
- Ensured all regulatory requirements were met within scope of practice guidelines set forth by governing agencies.
- Collaborated with team members to streamline workflow and improve service delivery outcomes.
- Responded promptly to customer inquiries or complaints.
- Inspected and cleaned respiratory therapy equipment to maintain functionality.
Branch Manager/Respiratory Therapist
At Home Medical, Inc.
Wetumpka, Alabama
02.2023 - 06.2026
- Directed daily branch operations, ensuring adherence to company policies and enhancing operational integrity.
- Supervised team members and provided training on customer service best practices.
- Oversaw inventory control to maintain product availability. and maintained optimal stock levels for products.
- Collaborated with healthcare professionals to strengthen referral networks, improving access to patient services.
- Implemented process improvements to streamline workflows and increase efficiency.
- Oversaw customer inquiries and resolved issues to maintain satisfaction levels.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Delegated specific tasks to employees to enhance productivity. and examined work for accuracy, neatness and timeliness.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Instructed patients on proper use of respiratory equipment including oxygen therapy, ventilators and aerosol therapy.
- Identified high-risk situations such as airway obstruction or inadequate ventilation and took appropriate action.
- Interacted with patients, family members and physicians to coordinate patient care.
- Performed diagnostic tests such as arterial blood gas analysis, pulmonary function testing and sleep studies.
- Consulted with physicians about potential problems related to prescribed respiratory therapies or medications.
President/Respiratory Therapist
Precision CPAP, Inc.
Prattville, Alabama
01.2004 - 08.2023
- Led strategic planning initiatives to enhance organizational growth and market presence.
- Directed cross-functional teams to improve operational efficiency and product quality.
- Developed company policies to ensure compliance with industry regulations and standards.
- Managed budget allocations to optimize resource utilization across various departments.
- Oversaw product development processes to align with customer needs and industry trends.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
Hospital Corpsman
US Navy
04.1992 - 04.1996
- Provided emergency medical care to personnel in various operational environments.
- Assisted doctors and nurses during medical procedures and patient examinations.
- Administered medications and monitored patient responses under supervision.
- Maintained medical supplies and equipment for readiness and compliance.
- Conducted health assessments and documented patient information accurately.
- Performed both emergency and routine medical procedures in high-pressure environments.
- Performed daily medical assessments of patients and recorded vital signs.
Education
Associate of Applied Science - Respiratory Therapy
Wallace State Community College
Hanceville, AL06-1998
Associate of Science - Science
UAB/Walker College
Jasper, AL06-1997
Skills
- Diagnostic evaluations
- Patient education
- Patient care coordination
- Equipment installation
- Regulatory adherence
- Inventory control
Timeline
Site Manager/Respiratory Therapist
Eagle Home Medical Corp.
06.2026 - Current
Branch Manager/Respiratory Therapist
At Home Medical, Inc.
02.2023 - 06.2026
President/Respiratory Therapist
Precision CPAP, Inc.
01.2004 - 08.2023
Hospital Corpsman
US Navy
04.1992 - 04.1996
Associate of Applied Science - Respiratory Therapy
Wallace State Community College
Associate of Science - Science
UAB/Walker College