Michael Dowalter

• Conducted thorough investigations of fraudulent claims using advanced analytical tools.
• Analyzed transaction data to identify patterns indicative of fraud risk.
• Reviewed and verified documentation related to suspicious activity for accuracy and compliance.

• Supervised daily operations to ensure optimal store performance and customer satisfaction.
• Trained new team members on sales techniques and company policies to enhance service quality.
• Developed merchandising plans that increased product visibility and drove sales growth.

· Led and trained ride operations teams delivering safe, high-quality guest experiences

· Communicated operational updates and team messaging to staff

· Conducted coaching sessions and ensured compliance with safety standards