Michael Downs
Milton
Summary
Accomplished Regional Immigration Service Analyst and Accountant at the Department of Homeland Security USCIS, I excel in data analysis, process improvement, and fostering operational efficiency. Spearheaded the ARCGIS program and streamlined financial operations, enhancing quality assurance and data visualization. My problem-solving prowess and adeptness in Microsoft Access and Excel significantly contributed to mission success, embodying dedication and analytical acumen.
Overview
18
18
years of professional experience
Work History
Regional Immigration Service Analyst
Department of Homeland Security USCIS
South Burlington, VT
07.2014 - Current
- Monitor time sensitive workflow items throughout the Northeast Region. Work with the field to track and complete uncompleted items to support the agency mission.
- Manage the ARCGIS Program for the Northeast Region. Work includes Administration of the program, Jurisdictional Management, Workload Analysis, Interpretation of underlying data for leadership.
- Facilitated the Quality Program to assure Regional reviews were done timely and within agency guidelines. Collaborated with Agency and Regional QMS to produce standards and structure throughout USCIS.
- Coordinated and provided training for the Region in regards to ARCGIS, Time Lost, Efficiency, and Workload.
- Implemented processes to track many of the function throughout the Agency
Accountant
Department of Homeland Security USCIS
Williston, VT
04.2007 - 07.2014
- Managed the Intra-Governmental Payment and Collection (IPAC) system for the Financial Operations Branch within USCIS. Must determine accuracy of charges and disseminate the transaction details to the responsible Program Office.
- Completed Obligation and Requisition of fund entries within the Federal Financial Management System (FFMS).
- Assisted with receive and accept contract invoice charges into FFMs as needed. I was a super acceptor for USCIS which allowed me to assist Program office enter their information within the financial system.
- Reconciled opened financial Obligations and Commitments to ensure data is accurate and valid (Validation and Verification Program). Work in conjunction with contracting to ensure documentation is completed.
- Implemented the Commercial Invoice Program to determine the validity of the process within USCIS. Worked closely with ICE to implement the process they were currently handling.
- Trained Program Offices on the Receiving and Acceptant Process, and on the Obligation and Requisition of funds.
- Tracked and reported on Prompt Payment Interest with the agency.
Education
Bachelor of Arts - Business Management
Johnson State College
Johnson, VT05-2002
Skills
- Data analysis
- Report generation
- Problem solving
- Process improvement
- Trend analysis
- Quality assurance
- Business reporting
- Operational efficiency
- Data visualization
- Process documentation
- Access, Excel, Word
Timeline
Regional Immigration Service Analyst
Department of Homeland Security USCIS
07.2014 - Current
Accountant
Department of Homeland Security USCIS
04.2007 - 07.2014
Bachelor of Arts - Business Management
Johnson State College