DeQwan Garron
Lee's Summit,MO
Summary
Certified in information technology fundamentals. Continuously trains and uplifts fellow coworkers while also educating and preparing those around him for future administrative, quantitative, and qualitative tasks. Continuously is objective in assessment of complications that arise through daily work duties and tasks. Maintains a poised and positive candid attitude that easily works within group projects. Conducts and has worked within group projects when it came to prepping staffing design of employee arrangements within a class.
Overview
7
7
years of professional experience
1
1
Certification
Work History
GS-09 ISA / Immigration Service Analyst
Department of Homeland Security/ USCIS/IRCMS
Lee’s Summit, MO
07.2018 - Current
- Effectively and appropriately interacts with customers, as directed, to understand their needs and provide them with appropriate information products or services in a timely manner
- Effectively communicates accurate information on technical issues, laws, regulations, directives, and policies
- Gathered analytical information to ensure that identification for a certain individual rightfully belonged within a file
- Operations support specialists with daily work duties and tasks that were assigned
- Provided customer service with exemplary expertise and poise
- Answers on average 25 E-Mails per day that ask a variety of questions and requests
- Oversaw contractors and their tasks to ensure customer satisfaction
- Received phone calls from separate facilities in order to keep updated information
- Logged in information within Excel spreadsheet to keep track of work tasks
- Oversaw mailroom management and assortment
- Performed daily walk-throughs to ensure safety and keeping record of shipments and files
- Ensures customers questions are answered quickly and ensures that their requests are fulfilled as quickly as possible
- Collected over 1,151 PRS samples to review each month; completing assigned PRS Reviews on time with proficiency
- For a special project: on a daily basis balanced the digitization requests of the entire agency to SODA with the request to assist in digitizing about 500 files.
Logistics Team Member
Target
Kansas City, MO
11.2017 - 07.2018
- Performed duties under multiple titles in regard to stockroom
- Back stocking merchandise
- Transferring merchandise off of truck to sales floor
- Shipping items from sales floor to prepare for shipment
- Re-stocking shelves.
Footwear Sales Associate
Academy Sports & Outdoors
Belton, MO
04.2017 - 11.2017
- Sales representative for footwear and apparel
- Performed various tasks in stockroom
- Maintained and assisted fellow team members in order transfer products from sales floor to customers vehicles.
Counter Customer Service Representative
Pride Cleaners
Belton, MO
10.2016 - 02.2017
- Performed duties under multiple titles simultaneously maintained production
- Opened/Closed Store
- Balanced cash register
- Demonstrated leadership and professionalism by always being present and timely
- Received payment through credit or debit
- Interacted with customers in regards to cleaning articles of clothing
- Provided training to fellow co-workers as needed
- Consistently met or exceeded goals and expectations for customer service.
Education
Bachelor of Arts - Human Resources
Avila University
Kansas City, MO05-2023
Associate of Arts -
Metropolitan Community College – Longview
Lee's Summit, MO05-2019
High School Diploma -
Grandview High School
Grandview, MO05-2017
Skills
- Field Production
- Sound Editing
- Camera Work
- PowerPoint
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Workflow Analysis
- Reporting Skills
- Data Analysis
- Workflow Optimization
- Google Docs
- Google Slides
- Microsoft Access
- Data Optimization & Inquiries
Certification
CPR Certification
References
- Angela Monroe, 621 NE 5th St., Blue Springs, MO, 64014, (707) 656-9787
- Renita Henderson, 3641 Norton Ave., Kansas City, MO, 64128, (816) 482-7584
- Maryilyn McKnight, 2909 Wabash Ave., Kansas City, MO, 64109, (816) 359-0149
Accomplishments
- Certification Of Appreciation
- CPR License Certification
- (10) G-1109 Award Submissions
Affiliations
● Provided outreach services to customers and church members
● Trained other members in tracking goods and packing boxes for the homeless
● Assisted in directing and choreography of mime ministry
● Operated audio/visual equipment in the media ministry
● Completed snow removal and landscape duties
● Facilitated small group bible study sessions
Timeline
GS-09 ISA / Immigration Service Analyst
Department of Homeland Security/ USCIS/IRCMS
07.2018 - Current
Logistics Team Member
Target
11.2017 - 07.2018
Footwear Sales Associate
Academy Sports & Outdoors
04.2017 - 11.2017
Counter Customer Service Representative
Pride Cleaners
10.2016 - 02.2017
Bachelor of Arts - Human Resources
Avila University
Associate of Arts -
Metropolitan Community College – Longview
High School Diploma -
Grandview High School