Michael Downs
Friendswood,TX
Summary
Dynamic professional with a proven track record in team management and strategic planning, notably as Assistant General Manager at Pappas BBQ. Skilled in budget management and employee training, I excel in enhancing customer retention and operational efficiency, fostering a motivated workforce to drive business success.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Pappas BBQ
07.2021 - Current
- Managed budget implementations, employee reviews, and training.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Motivated, trained, and developed employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Real Estate Agent
EXp Realty, LLC
06.2019 - 07.2021
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media, and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
General Manager
Canes Chicken Fingers
04.2017 - 06.2019
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
Manager
Pappas BBQ
07.2012 - 04.2017
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
San Lorenzo Valley High School
Felton, CA05-1996
General Studies
Columbia State Community College
Columbia, TNSkills
- Skilled in team management
- Training and development background
- Effective strategic planning experience
- Experience in business operations management
- Budget management
- Customer retention
Timeline
Assistant General Manager
Pappas BBQ
07.2021 - Current
Real Estate Agent
EXp Realty, LLC
06.2019 - 07.2021
General Manager
Canes Chicken Fingers
04.2017 - 06.2019
Manager
Pappas BBQ
07.2012 - 04.2017
High School Diploma -
San Lorenzo Valley High School
General Studies
Columbia State Community College
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