Matthew Zubiate-Baker
Business Management
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement, excelling in team leadership and strategic selling. Proven track record of enhancing sales performance and operational efficiency, recognized as a top performer. Adept at training and developing staff while maintaining meticulous inventory control and fostering strong customer relationships.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Lowe's Home Improvement
Las Vegas, NV
02.2020 - 03.2026
- Managed P51 and P51 Urban Initiative projects, ensuring alignment with store objectives and community needs.
- Guided and evaluated department supervisors to facilitate skill development and support career advancement.
- Implemented strategies to promote adherence to operational best practices and company policies, resulting in improved team productivity and efficiency.
- Managed customer interactions by providing timely responses to inquiries, fostering strong relationships.
- Coordinated weekly scheduling for employees, ensuring coverage for operational demands and accommodating time-off requests.
- Managed relationships with vendors, overseeing collaboration efforts for contracted services.
- Coached associates on effective customer service strategies and sales techniques to improve overall performance.
- Implemented organizational strategies in store operations through effective customer direction and merchandise restocking.
- Guided sales associates in mastering product specifications and sales techniques to improve overall customer experience.
- Regularly surpassed business objectives by enhancing employee involvement and employing proactive planning methods.
- Organized and conducted weekly staff meetings to engage team members, resolve inquiries, and strategize on performance enhancements.
- Demonstrated outstanding sales capabilities, securing position as top Specialty Assistant Store Manager in district for two consecutive years and achieving top 1% status within the company for 2021-2022.
- Analyzed sales data and implemented strategies that resulted in leading district sales volume and improved year-over-year performance as the Merchandising Assistant Store Manager.
Department Supervisor Pro Sales and LBM
Lowe's Home Improvement
Las Vegas, NV
12.2019 - 02.2020
- Evaluated and improved employee performance, implementing solutions to boost operational efficiency and maintain productivity standards.
- Analyzed expected demands and formulated weekly schedules to guarantee consistent operational coverage.
- Reviewed sales reports to enhance sales performance, ensuring effective inventory oversight and responsiveness to market trends.
- Developed and delivered training programs to equip employees with skills for addressing intricate sales challenges and difficult customer interactions.
- Maintained organized stock levels and cleanliness to enhance customer service experience.
- Analyzed market trends and optimized merchandising and promotional tactics to increase customer interaction and sales effectiveness.
Depertment Supervisor
Lowe's Home Improvement
Las Vegas, NV
01.2019 - 12.2019
- Coordinated daily operations on sales floor for lawn and garden departments, focusing on product presentation and customer engagement.
- Coordinated merchandising efforts and ensured accurate inventory management to optimize product availability for customers.
- Mentored and developed associates to enhance performance and execution standards.
- Coordinated timecard management and attendance tracking efforts to support comprehensive performance evaluations.
- Analyzed customer feedback and preferences to develop and implement effective solutions.
- Assisted in maintaining stock levels and improving departmental preparedness for operational demands.
- Enhanced customer-focused culture to improve service quality and satisfaction.
- Managed departmental coverage in paint, home decor, and lumber, maintaining workflow and service quality in the absence of supervisors.
- Ensured safety, cleanliness, and organization of work environment.
- Worked alongside assistant store managers to align strategies for achieving sales and service objectives.
- Managed and coordinated all aspects of opening and closing procedures during shifts as manager on duty.
Service Manager Area 1
Lowe's Home Improvement
Las Vegas, NV
01.2018 - 02.2019
- Partnered with ASM's to drive sales performance and enhance customer experience.
- Oversaw inventory quantities and accuracy, implementing merchandising standards to optimize product presentation.
- Drove merchandising efforts to enhance store's competitive edge, culminating in winning "Big Dog's" Merchandising Competition 2018.
- Monitored and evaluated associates' attendance records, performance metrics, and training progress to ensure operational excellence.
- Oversaw store readiness by systematically opening and closing operations each day.
- Ensured cleanliness and safety standards in the working environment.
- Oversaw cash counting procedures during and after business hours.
- Oversaw plant care and maintenance to ensure optimal health and growth.
- Coordinated and verified all seasonal resets, adhering to deadlines and quality expectations.
Service Manager Area 4
Lowe's Home Improvement
Las Vegas, NV
01.2017 - 01.2018
- Analyzed and improved performance metrics for professional services and credit application submissions.
- Planned and facilitated professional service events, ensuring seamless operations and participant satisfaction.
- Spearheaded efforts to secure professional service accounts to enhance client portfolio.
- Engaged with ASM's to align strategies for meeting sales targets and fulfilling customer needs.
- Monitored and adjusted inventory levels to guarantee precision and compliance with established merchandising standards.
- Directed attendance tracking, performance assessments, and training programs to enhance team effectiveness.
- Oversaw store opening and closing tasks, maintaining operational readiness and security.
- Ensured cleanliness and safety standards in the working environment.
- Monitored cash flow to ensure accurate financial records during and after business hours.
Deparment Manager
Lowe's Home Improvement
Las Vegas, NV
07.2011 - 01.2017
- Oversaw management of electrical hardware, tools, plumbing, millwork, and appliances throughout project duration.
- Coordinated logistics for receiving and freight flow, maintaining delivery schedules while management was temporarily unavailable.
- Partnered with ASM's to drive sales performance and enhance customer satisfaction.
- Oversaw inventory management to ensure optimal levels and accuracy while maintaining merchandising standards.
- Monitored and evaluated associates' attendance records, performance metrics, and training progress to ensure operational excellence.
- Ensured cleanliness and safety standards in the working environment.
Market Team Leader
Impact Resource Group
Las Vegas, NV
01.2005 - 07.2011
- Streamlined existing procedures by introducing new working processes, resulting in enhanced productivity and effectiveness.
- Conducted comprehensive training and provided mentorship to team members, focusing on improving productivity, accuracy, and dedication to delivering fast and friendly service.
- Facilitated cross-functional team-building activities to enhance collaboration and communication.
- Developed strong professional rapport with team members to enhance problem-solving efficiency and address various issues.
- Analyzed employee performance quarterly, delivering commendations and actionable recommendations for professional growth.
- Developed and implemented comprehensive business strategies to drive organizational success and achieve company objectives.
- Analyzed process inefficiencies and engaged with district manager to develop effective resolutions.
- Cultivated and guided multiple teams and leaders through product resets and service enhancements.
- Optimized productivity through meticulous documentation of daily progress and proactive identification and resolution of inefficiencies.
- Assessed reset service and assembly procedures, recommending actionable strategies for improved operational performance.
- Directed cross-functional teamwork among executives to streamline workflow and improve operational support.
Education
High School Diploma -
California Charter Academy
Hesperia, CA06-2004
Skills
- Effective team leadership
- Visual merchandising expertise
- Inventory management
- Quality management
- Skilled at prioritizing and executing tasks simultaneously
- Strong attention to detail
- Accurate money handling
- Proficient in scheduling processes
- Trustworthy and reliable
- Targeted sales strategies
- Operational procedures management
- Team development
- Skilled in team management
- Sales enhancement strategies
- Product replenishment
- Attentive listening abilities
- Experience with point-of-sale systems
- Clear interpersonal communication
- Customer service-oriented
- Approachable and friendly demeanor
- Extensive sales background
- Driven team collaborator
- Results-driven
- Proficient in problem resolution
- Professional development
- Employee engagement
- Dedicated work ethic
- Positive interpersonal skills
Timeline
Assistant Store Manager
Lowe's Home Improvement
02.2020 - 03.2026
Department Supervisor Pro Sales and LBM
Lowe's Home Improvement
12.2019 - 02.2020
Depertment Supervisor
Lowe's Home Improvement
01.2019 - 12.2019
Service Manager Area 1
Lowe's Home Improvement
01.2018 - 02.2019
Service Manager Area 4
Lowe's Home Improvement
01.2017 - 01.2018
Deparment Manager
Lowe's Home Improvement
07.2011 - 01.2017
Market Team Leader
Impact Resource Group
01.2005 - 07.2011
High School Diploma -
California Charter Academy