Michael D Segina
Pittsburgh,PA
Summary
Director-level technical and organizational leader with 37+ years of experience in healthcare diagnostics, laboratory automation, and informatics. Proven ability to lead regional and national organizations, deploy customer lifecycle strategies, and partner with global product and software teams to drive execution excellence. Deep expertise translating enterprise strategy into operational results, improved customer satisfaction, and sustained customer loyalty.
Overview
39
39
years of professional experience
Work History
Technical Director, East Zone
Siemens Healthineers
05.2018 - Current
- Provided executive leadership for East Zone Technical Applications Organization, aligning technical operations with business objectives and enhancing customer satisfaction.
- Deployed customer lifecycle strategies that drive improved satisfaction, retention, and long-term loyalty from implementation through contract maturity.
- Served as primary interface between global partners, software development, and field organizations, coordinating readiness and executing strategies for successful outcomes.
- Resolved high-impact customer, system, and operational issues as senior escalation authority, ensuring swift resolutions and maintaining client trust.
- Lead national rollout and field adoption strategies for Atellica Solution and CI software releases.
Program Manager – Automation, U.S.
Siemens Healthineers
10.2015 - 05.2018
- Created and led national team of project managers and project specialists for automation implementations in hospital and reference laboratories, enhancing project efficiency.
- Directed project planning and execution for standardization of automation programs across U.S., ensuring consistent delivery and alignment with organizational goals.
- Enhanced delivery processes and customer satisfaction by optimizing team structure and streamlining workflows.
Automation Informatics Manager
Siemens Healthineers
06.2012 - 10.2015
- Managed team of Laboratory Automation and Informatics Specialists.
- Established consistency in implementation, support models, and customer engagement to enhance service delivery.
- Managed large-scale automation projects, ensuring seamless integration of solutions in hospital laboratories to optimize operational workflows.
- Led high-visibility automation initiatives as PM across multiple healthcare systems, facilitating cross-functional collaboration.
Customer Project Manager
Siemens Healthineers
01.2009 - 06.2012
- Led Customer Project Specialists in implementing and supporting laboratory automation and informatics systems, enhancing operational workflows.
- Managed major automation deployment projects in hospital and reference lab settings, ensuring seamless integration and user adoption.
- Served as PM for high-visibility automation initiatives across multiple healthcare systems, aligning project goals with stakeholder needs.
Customer Project Specialist
Siemens Healthineers (formerly Dade Behring)
11.2007 - 12.2009
- Managed StreamLAB automation implementations across Southeastern U.S., ensuring successful deployment and customer satisfaction.
- Served as national escalation point for complex issues, facilitating resolution and enhancing customer experience.
- Led Automation Team through transition from Dade Behring to Siemens post-2007 acquisition, fostering collaboration and minimizing disruption.
Senior Automated Systems Consultant
Dade Behring
04.2006 - 11.2007
- Liaised among R&D, Global Product Support, and Automation teams to streamline communication and project alignment.
- Facilitated launches of StreamLAB features and modules, ensuring successful implementation and user adoption.
- Delivered national-level expertise in technical support, resolving critical escalations to enhance customer satisfaction.
Automated Systems Consultant
Dade Behring
09.2002 - 04.2006
- Developed implementation strategy and built U.S. implementation team.
- Led the team and mentored members while managing all U.S. escalations.
- Facilitated launch of StreamLAB Laboratory Automation, contributing to market readiness.
- Coordinated support for AACC activities, ensuring seamless execution and stakeholder alignment.
Area Consultant
Dade Behring
06.2000 - 09.2002
- Mentored Field Service Engineers, facilitating resolution of high-complexity issues regionally.
- Collaborated with 3rd-level support to drive product improvements and development initiatives.
- Delivered 2nd-level support for aca and Dimension systems, ensuring timely resolution of user issues.
Region Specialist
Dade Behring (formerly merged Dade International)
Pittsburgh, PA
07.1998 - 06.2000
- Served as primary resource for aca and Dimension systems, providing regional support and expertise.
- Led escalation of complex technical issues, ensuring timely resolution across the region.
Senior Field Service Engineer
Dade International
Pittsburgh, PA
06.1995 - 07.1998
- Installed, serviced, and maintained DuPont Medical Products aca and Dimension systems.
- Acted as regional subject-matter expert.
- Continued through transition when Dade International acquired DuPont Medical Products (1995).
Field Service Engineer
DuPont Medical Products
Pittsburgh, PA
07.1988 - 06.1995
- Installed, serviced, and maintained aca and Dimension systems in NW Pennsylvania.
- Supported Sorvall centrifuges and Lynx network systems.
- Experience carried into later acquisitions (Dade International → Dade Behring → Siemens).
Programmer
FGR Automation
Vansant, VA
02.1988 - 07.1988
- Programmed and installed Gould PLCs at the Jewell Coke Plant, Vansant, VA.
- Designed user interfaces for various automation applications and systems.
- Designed user interfaces for various automation applications and systems.
Field Service Engineer
Computerm Corporation
12.1986 - 02.1988
- Installed and maintained IBM channel extension systems, ensuring reliable performance across U.S. and Canada.
Skills
- Healthcare Diagnostics Systems
- Laboratory Automation & Informatics
- Systems Integration & Implementation
- Program / Project Management
- Escalation & Technical Problem Solving
- Field Service Operations
- Technical Leadership & Strategy
- Cross-Functional Team Leadership
- Change management strategies
- Customer Relationship & Stakeholder Management
- Customer lifecycle management
- Cross-functional collaboration
- Team building
Additional Notes
- Extensive continuity through organizational transitions (DuPont → Dade International → Dade Behring → Siemens).
- Deep historical and technical expertise with aca, Dimension, and StreamLAB automation systems.
Timeline
Technical Director, East Zone
Siemens Healthineers
05.2018 - Current
Program Manager – Automation, U.S.
Siemens Healthineers
10.2015 - 05.2018
Automation Informatics Manager
Siemens Healthineers
06.2012 - 10.2015
Customer Project Manager
Siemens Healthineers
01.2009 - 06.2012
Customer Project Specialist
Siemens Healthineers (formerly Dade Behring)
11.2007 - 12.2009
Senior Automated Systems Consultant
Dade Behring
04.2006 - 11.2007
Automated Systems Consultant
Dade Behring
09.2002 - 04.2006
Area Consultant
Dade Behring
06.2000 - 09.2002
Region Specialist
Dade Behring (formerly merged Dade International)
07.1998 - 06.2000
Senior Field Service Engineer
Dade International
06.1995 - 07.1998
Field Service Engineer
DuPont Medical Products
07.1988 - 06.1995
Programmer
FGR Automation
02.1988 - 07.1988
Field Service Engineer
Computerm Corporation
12.1986 - 02.1988