Michael Dufresne
Cottage Grove,MN
Summary
A natural leader with a strong desire to continue learning. While being a hands-on learner, I can easily pick up on new skills and combat challenges effectively that may arise. I am a person who is not afraid to engage with new clients and who loves to converse & problem solve with my team. I am an an effective team member who provides necessary value to the workspace. I understand that a company’s time is valuable and I do all that I can to make my work as productive and efficient as possible. My experience in the tech industry has led to me to further my education and skills related to IT. My time at Dunwoody has broadened my understanding of computer systems and how our everyday technology works on the back-end.
Overview
8
8
years of professional experience
1
1
Certification
Work History
District Manager
UBreakiFix By Asurion
Seattle, WA
11.2017 - 04.2024
- Responsible for overseeing the daily operations of 6 retail store locations.
- Diagnosing, repairing & upgrading Windows and Mac computers. (upgrading HDD to SSD, Installing new RAM, preforming backups & data transfers, replacing screens and other hardware components).
- Diagnosing & repairing screens, batteries, charge-ports, cameras, and more on mobile phones, tablets, computers, gaming systems and more.
- Top associate in sales of used and refurbished devices + protection plans.
- Worked with OEM parts provided by Apple, Samsung, Google and more.
- Trained employees on repair and diagnostic best practices.
- Trained clients on how to use features related to their devices in a simple easy to understand language.
- Reported issues to higher management with great detail.
- Handled problematic customers and maintain excellent customer service.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Created and implemented SOPs as a standard for employees to reference on company policy.
Videographer / Digital Marketer
Advanced Sportswear
Newport, MN
01.2021 - 07.2021
- Worked as an independent contractor to provide digital marketing services to my client, Advanced Sportswear.
- Videography services included creating video storyboards & shot lists, recording the video content, editing footage, and releasing final product on all relevant platforms.
- Provided weekly photography shoot of planed digital content paired with a content schedule outlining all content scheduled for the week/weeks.
- Updated web site with necessary and relevant content relating to current promotions and offers.
- Created marketing campaigns aligning with specific promotions.
Digital Marketing Manager
River Oaks Golf Course & Event Center
Cottage Grove, MN
04.2019 - 11.2020
- Shot and edited professional photographs for use on all digital media.
- Created and managed social media accounts on various platforms to build audiences.
- Used ideation to developed and implement successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Shot and edited engaging video content for use on relevant platforms.
- Maintained web site and updated according to seasonal requirements.
- Used SEO best practices to tag all pieces of content across a digital network to generate highest reach possible.
- Created video series scheduled weekly with different special guests each week and received recognition from the City & Mayor.
- Worked as on the spot 'IT guy' to solve networking and other IT issues related to day-to-day operations - when needed.
Assistant General Manager
Mississippi Dunes Golf Links
Cottage Grove MN
05.2016 - 10.2017
- Opened & closed the golf course, club house & event center, bar & grill.
- Organized staff around weddings & events.
- Hired and trained new staff on current systems and procedures.
- Used time management to control pace of play and have appropriate staff scheduled when needed.
- Updated back-end POS cloud systems for up-to-date tee sheets & promotions.
- Sent out weekly emails to all members with current updates at the course.
Education
Associate of Applied Science - Cloud Engineering Technology
Dunwoody College of Technology
Minneapolis, MNAssociate of Arts - Legal Studies
Minnesota State University - Mankato
MankatoHigh School Diploma -
East Ridge High School
Woodbury, MN05.2016
Skills
- Linux OS
- Windows OS
- Windows Server
- AWS Cloud
- Azure Cloud
- VM Workstation
- RedHat Enterprise & Ansible
- SQL and database management
- Networking
- Tech Repair & Diagnostics
Certification
- AWS Cloud Practitioner Certification
- Azure Fundamentals AZ-900 Certification
Future Goals
My first year at Dunwoody in the Cloud Engineering Technology has given me a lot of hands-on knowledge on concepts and technologies I knew either nothing or very little about. Cloud platforms, networking practices, real-world scenarios in different coding languages, configuring servers, routers, switches and more... have all given me more motivation and determination to finish my degree as strong as I can. My previous experiences working on troubleshooting & repairing client side computers gave my a head-start in this field. After I complete my two year Cloud Engineering Degree, I will be eligible to move forward with an additional two year degree in Cybersecurity right here at Dunwoody College. Security of computer systems and data both on premises and in the cloud is a growing field that I plan on being apart of. Learning is one of my strengths, especially in topics I am passionately interested in. I plan on continuing my education through my own self-teaching methods and also working towards a 4-year bachelors degree at Dunwoody College in their Cybersecurity program.
References
James Gorecki - Owner - UbreakiFix by Asurion Franchises
Phone Number: (507) 226-2412
Email: admin@fastphonerepair.com
Dennis Neitz - General Manager - River Oaks Golf Course & Event Center
Phone Number: (651) 775-5908
Email: dneitz@cottagegrovemn.gov
Dan Smoot - Owner - 'The Smoots' at Edina Realty & Advanced Sportswear
Phone Number: (952) 457-8486
Email: thesmoots@advsportswear.com
Timeline
Videographer / Digital Marketer
Advanced Sportswear
01.2021 - 07.2021
Digital Marketing Manager
River Oaks Golf Course & Event Center
04.2019 - 11.2020
District Manager
UBreakiFix By Asurion
11.2017 - 04.2024
Assistant General Manager
Mississippi Dunes Golf Links
05.2016 - 10.2017
Associate of Applied Science - Cloud Engineering Technology
Dunwoody College of Technology
Associate of Arts - Legal Studies
Minnesota State University - Mankato
High School Diploma -
East Ridge High School
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