Clarence Gibson
Memphis,USA
Summary
I am a motivated and adaptable professional with a strong background in customer service, team leadership, and technical troubleshooting. Recently earned a Certificate in IT Foundations from Tech901, where I gained hands-on experience with computer hardware, networking, and operating systems. Known for excellent communication skills, a proactive attitude, and a passion for technology. Currently seeking an entry-level IT role to apply and expand my technical knowledge in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Assistant Front End Manager
Kroger Inc
03.2009 - Current
- Collaborated with corporate and executive-level staff to address operational needs and implement profit growth strategies.
- Conducted hardware evaluations and ensured operational functionality of self-checkout machines and POS systems.
- Provided first-line technical support, troubleshooting issues, and coordinating with help desks to resolve complex problems.
- Prepared team schedules and cross-trained staff to adapt to technological changes and business demands.
- Implemented loss prevention procedures to minimize shrinkage and maintain compliance with safety regulations.
- Managed customer service escalations and devised innovative solutions to enhance customer satisfaction.
- Analyzed store performance reports to increase sales, reduce expenses, and optimize operational efficiency.
- Maintained updated knowledge of current promotions and technology to assist customers effectively.
Education
No Degree - Information Technology
Tech901
Memphis, TN05-2025
Certificate - Information Technology
University of Phoenix
Phoenix, AZ11.2022
High School Diploma - undefined
Southwind High School
Memphis, TN05.2011
Skills
- Troubleshooting
- OS Diagnostics
- Technical Support
- Hardware Evaluation
- Computer Hardware
- Software Evaluation
- Fixing Malfunctions
- Linux OS
- Windows OS
- Pinging networks
- Penetration Testing
- Problem Solving
- Communication
- Time Management
- Team Collaboration
- Risk Assessment
- Cable Termination
- Disk Partitioning
- PC/Laptop Assembly & Disassembly
Courses
- University of Phoenix, Cyber and Network Defense Certification, May 2022 - Nov 2022
- Tech901, IT Foundations Course and A+ Certification Feb 2025 - May 2025
Timeline
Assistant Front End Manager
Kroger Inc
03.2009 - Current
High School Diploma - undefined
Southwind High School
No Degree - Information Technology
Tech901
Certificate - Information Technology
University of Phoenix
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