Summary
Overview
Work History
Education
Skills
Timeline
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Brevan West

Waterloo,Wisconsin

Summary

Customer service professional with over 7 years of experience and a strong foundation in leadership, problem-solving, and client relations. Currently pursuing a degree in cybersecurity with a focus on network security and risk management. Recognized for expertise in resolving IT and technical issues in the workplace, with a proven ability to troubleshoot systems, streamline operations, and ensure organizational efficiency.

Overview

8
8
years of professional experience

Work History

Assistant Front End Manager

Metro Market
Madison, WI
01.2022 - Current
  • Act as the primary point of contact for troubleshooting and maintaining front-end systems and hardware.
  • Train and supervise a team of 20+ employees, fostering teamwork and improving operational efficiency.
  • Collaborate with IT teams to identify and resolve system malfunctions, ensuring minimal downtime.
  • Manage financial records, cash-handling processes, and bookkeeping tasks with accuracy and efficiency.
  • Lead initiatives to optimize equipment usage, improving system reliability and reducing errors.

Front End Clerk

Metro Market
Madison, Wisconsin
06.2017 - 01.2022
  • Provided friendly service for customers by bagging their groceries
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Informed customers of upcoming sales events or new products available in the store.

Education

Some College (No Degree) - Cyber Security Specialist

Madison Area Technical College
Madison, WI

Some College (No Degree) - Fire Protection Technician

Madison Area Technical College
Madison, WI

Skills

  • Network Security & Threat Assessment
  • Linux Administration & Python Scripting
  • Troubleshooting Electronics & IT Hardware
  • Process Optimization & Team Supervision
  • Microsoft Excel & Financial Bookkeeping
  • Customer Service & Leadership

Timeline

Assistant Front End Manager

Metro Market
01.2022 - Current

Front End Clerk

Metro Market
06.2017 - 01.2022

Some College (No Degree) - Cyber Security Specialist

Madison Area Technical College

Some College (No Degree) - Fire Protection Technician

Madison Area Technical College

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Brevan West