Michael Dunham
Bradenton,FL
Summary
Dynamic plumbing professional with extensive experience as Manager of Zplumberz of New Haven, excelling in policy development and financial management. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Manager
Zplumberz of New Haven
Madison, CT
01.2020 - Current
- Developed policies and procedures to enhance organizational effectiveness.
- Oversaw budgeting and financial management to ensure fiscal responsibility.
- Directed and guided employees to foster a productive work environment.
- Created marketing campaigns that successfully attracted new customers.
- Implemented quality assurance processes to uphold product excellence.
- Maintained client relationships through superior customer service.
- Formulated strategic plans aimed at increasing profitability and operational efficiency.
Commercial Plumber
Entrerprise Plumbing and Heating
New Haven, CT
03.2018 - 12.2020
- Repaired broken pipes, unclogged drains, and replaced fixtures.
- Monitored stock levels of supplies needed for jobs to avoid delays due to shortages.
- Installed and maintained plumbing systems for commercial buildings.
- Executed plans by following blueprints or verbal instructions from supervisor.
- Instructed apprentices about proper techniques for installing various types of pipes or fixtures.
Plumbing Foreman
DiRienzo Mechanical
New Haven, CT
11.2017 - 12.2018
- Created detailed reports outlining the progress of each project for management review.
- Inspected work sites for safety hazards and took corrective actions when needed.
- Maintained inventory records of tools and materials used on the job site.
- Conducted regular meetings with team members to discuss upcoming projects and tasks.
- Supervised personnel in order to meet goals related to quality, efficiency, productivity, cost control.
Plumbing Foreman
Triad Construction Services
North Haven, CT
02.2015 - 03.2017
- Established and enforced procedures and work standards, promoting team performance and safety.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Delegated work to staff, setting priorities and goals.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Education
Plumbing - Plumbing
Industrial Management Technology Institute
Waterbury, CT03.2007
High School Diploma -
The Morgan School
Clinton, CT05.2003
Skills
- policy development
- marketing strategy
- client relationship management
- quality assurance
- project management
Affiliations
- I enjoy playing or watching any sporting activity. I still like to play basketball and golf.
Certification
- License Master Plumber CT
- OSHA 30
Timeline
Manager
Zplumberz of New Haven
01.2020 - Current
Commercial Plumber
Entrerprise Plumbing and Heating
03.2018 - 12.2020
Plumbing Foreman
DiRienzo Mechanical
11.2017 - 12.2018
Plumbing Foreman
Triad Construction Services
02.2015 - 03.2017
High School Diploma -
The Morgan School
Plumbing - Plumbing
Industrial Management Technology Institute
Education and Training
other,other